Sales and Service Coordinator

6 months ago


Kundrathur Chennai Tamil Nadu, India Cistron systems private limited Full time

**Qualification**:Any degree.

**Experience**:1+ years of experience in tele calling (preferably technical), customer support and relationship, client co-ordination etc are encouraged.

**Skills**:

- Must be proficient in communicating in local or regional languages (English, Tamil, Telugu and Hindi)
- Must be strong in English communication.
- Experience in sales, customer support, customer service & client co-ordination.

**Job overview**:
A sales and service coordinator is responsible for attending sales and service calls from customers, attract new business and liaise in the entire process of sales and service done to the existing and potential customers of the company. He or she is also responsible for ensuring customers to get the prompt and best service done or sales request is properly addressed.

**Roles and responsibilities**:

- Receive Sales and/or service calls from the customers through IVR and lodge service complaints in our system.
- Allocate Sales and/or service calls received from the customers to the sales and service engineers available and get the calls closed as per TAT. In case of service, allocate the calls to the concern service managers and ensure the customer needs met.
- Prepare quotation for the sales request from customer, explain to them about the unique feature of the company’s products and follow up with them to get the sales done.
- Should have strong negotiation skills and getting the Sales / Service sales done.
- Co-ordinate with the service team to ensure adequate spares are available for field service of assigned service calls.
- Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.
- Maintain TAT for all calls. (sales and service)
- Follow up and keep a track of AMC and CMC of the customers with service team.
- Prepare monthly reports on sales and services done and submit it to the management along with report on spares, service, AMC & CMC income.
- To provide AMC, CMC and warranty lost data.
- Should be able to handle project coordination as per customer requirements.
- To get feedback from the customers post sales or service done.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer Coordination: 1 year (required)
- Tele calling: 1 year (required)

**Language**:

- English, Hindi and Telugu (required)

Work Location: In person


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