Service Coordinator
5 months ago
**Skills**:
- Must be proficient in communicating in local or regional languages (Tamil, Telugu and Hindi)
- Must be good in English communication.
- Experience in customer support & client co-ordination.
**Job overview**:
**Roles and responsibilities**:
- Receive service calls from the customers through IVR and lodge service complaints in our system.
- Allocate service calls received from the customers to the respected service managers.
- Co-ordinate with the service managers in getting the customers’ needs met as per the calls and get the calls closed as per TAT.
- Ensure that the calls are assigned to the service engineers available where field service is required.
- Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls.
- Co-ordinating with HO (Head Office) stores for the spare requirements of the customers and ensure the same is being promptly dispatched.
- Maintain TAT for all calls.
- Follow up and keep a track of AMC and CMC of the customers with service team.
- To get feedback from the customers post service closure.
- TO make report on spares, service, AMC & CMC income.
- To provide AMC, CMC and warranty lost data.
- To provide details of delayed calls and engineer’s performance.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Food provided
- Internet reimbursement
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- service or tele-calling: 1 year (preferred)
**Language**:
- English (required)
- Telugu (required)
- Hindi (required)
**Location**:
- Kundrathur, Chennai, Tamil Nadu (required)
Work Location: In person
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