Customer Success Associate
3 weeks ago
A CRM Specialist needs to understand their company’s target audience to understand what consumers want. A person must be able to plan CRM strategies designed to attract and retain customers while expanding the brand’s reach and boosting consumer loyalty.
**Responsibilities**:
⦁ Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company brand
⦁ Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
⦁ Making sure the customer database is correctly segmented for targeted marketing activities.
⦁ Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
⦁ Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.
⦁ Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Fixed shift
Application Question(s):
- How do you typically handle difficult customers or complaints?
- Which CRM software/tools are you familiar with?
**Experience**:
- total work: 1 year (required)
Work Location: In person
Application Deadline: 30/10/2024
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