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Restaurant- Guest Relation Executive

1 month ago


HITEC City Hyderabad Telangana, India Sensys Technologies Pvt. Ltd Full time

Job Description: Guest Relations Executive (GRE)

Location: SATTVA KNOWLEDGE CITY, Sy.no, 83/1, beside T-Hub, Hyderabad

**Salary**: ₹18,000 - ₹20,000 + Service Points

**Key Responsibilities**:
**Guest Interaction**:
Welcome guests warmly and ensure a seamless dining experience.

Address guest inquiries, concerns, and special requests promptly and professionally.

Build rapport with regular guests and ensure personalized service.

**Reservations and Seating**:
Manage reservations and maintain an organized seating chart.

Coordinate with the team to accommodate guest preferences and special occasions.

**Service Coordination**:
Liaise between guests and the service/kitchen team to ensure timely and accurate service delivery.

Monitor guest satisfaction and resolve issues effectively.

**Feedback Management**:
Collect and record guest feedback, sharing insights with the management team.

Recommend improvements based on guest feedback to enhance the dining experience.

**Ambiance and Standards**:
Ensure the restaurant maintains a welcoming and presentable environment.

Oversee the cleanliness and readiness of the guest areas.

**Upselling**:
Promote daily specials, events, and menu highlights to guests.

**Requirements**:
Minimum 1-2 years of experience as a GRE or similar role in the hospitality industry.

Excellent communication and interpersonal skills.

Friendly, approachable demeanor with a focus on guest satisfaction.

Ability to multitask and work in a fast-paced environment.

Proficiency in reservation systems and basic computer skills.

**Perks**:
Competitive salary with additional service points income.

Opportunity for growth within the organization.

A dynamic and supportive work environment.

**If Interested or have any good reference**

**You can contact**

**Pragati 8657440083**

**Thank You**

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Experience**:

- Guest relation executive: 2 years (required)
- Guest relations: 2 years (required)

**Location**:

- Hyderabad, Telangana (required)

Work Location: In person

**Speak with the employer**
+91 8657440083