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Gre (Restaurant)

1 month ago

HITEC City Hyderabad Telangana, India Sensys Technologies Pvt. Ltd Full time

**Guest Engagement**:

- Greet guests warmly upon arrival and departure, ensuring a positive and welcoming atmosphere.
- Address guest inquiries, special requests, and complaints promptly and professionally.

**Reservation Management**:

- Handle reservations, ensuring an efficient seating arrangement and optimizing guest flow.
- Keep an up-to-date record of guest preferences and special occasions (e.g., birthdays, anniversaries) to personalize future visits.

**Problem Resolution**:

- Resolve any customer concerns or complaints in a calm, polite, and efficient manner, escalating issues when necessary.
- Follow up with guests post-visit to ensure satisfaction and loyalty.

**Customer Feedback**:

- Collect guest feedback, both positive and negative, and communicate it to relevant departments to improve service quality.
- Implement customer service strategies that contribute to increased guest retention and satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Guest relations: 1 year (required)
- Restaurant: 1 year (required)

Work Location: In person