Hostess/waitress/ Gre

3 weeks ago

Electronic City Bengaluru Karnataka, India BLR BREWING CO. Full time

The Hostess serves as the first point of contact for guests, delivering exceptional service by greeting, seating, and guiding them through their dining experience. The role requires a friendly, welcoming personality, excellent organizational skills, and the ability to handle guest inquiries and reservations.

**Key Responsibilities**
- **Greet and Seat Guests**: Warmly welcome guests upon arrival, manage waiting lists, and escort them to their seats, ensuring their comfort.
- **Manage Reservations**: Take phone calls and manage online bookings, efficiently coordinating guest reservations to optimize seating arrangements and minimize wait times.
- **Guest Relations**: Address guest inquiries and complaints courteously, escalating issues when necessary to provide a positive experience.
- **Communication with Staff**: Coordinate with servers and kitchen staff to ensure smooth service and optimal table turnover.
- **Maintain Cleanliness**: Ensure the reception and waiting areas are clean, organized, and visually appealing.
- **Menu Knowledge**: Provide guests with menu information, offer suggestions, and answer questions about dietary restrictions or special menu items.
- **Assist with Special Events**: Support special events or high-traffic periods by assisting with setup, coordination, and guest seating arrangements.
- **Cash and Billing Support**: Occasionally assist with billing or cash handling if required, following proper procedures.

**Qualifications**
- **Experience**: Prior experience in a customer service role, preferably in hospitality or F&B.
- **Communication Skills**: Strong verbal communication skills and a friendly, approachable demeanor.
- **Organizational Skills**: Ability to multitask, manage time efficiently, and remain calm under pressure.
- **Appearance**: Presentable and professional, maintaining a well-groomed appearance.
- **Flexibility**: Willingness to work evenings, weekends, and holidays as required.

**Physical Requirements**
- Ability to stand for extended periods.
- Comfortable moving around the restaurant and assisting guests with seating arrangements.

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person

Application Deadline: 20/11/2024

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