Desktop Support Admin Ii

6 months ago


Bengaluru, India CSG Full time

The Desktop Support Admin II identifies issues and root causes using problem analysis and implements temporary or permanent fixes to restore service to the customer as soon as possible. Engages other support teams to assist with service requests, issues, and user education items, as needed.

Job Responsibilities:
Install, configure, and troubleshoot desktop systems

Maintain passwords, data integrity, and file system security

Proactively identify process gaps and recommend solutions

Perform hardware and software inventory tracking and management

Provides provisioning and support for printer and mobile devices

Work as a team to collaboratively resolve client requests and technical issues with other team members, partners, and vendors

Document all trouble tickets with clear, concise explanations in a timely and accurate manger, ensuring adherence to department policies and procedures

Determine scope of the trouble ticket and the responsible department

Escalate to supervisor any issue that could adversely impact provided services

Perform executive support and assist with executive presentations involving desktop set up, use of PowerPoint, and other media-based tools, projectors etc.

Participate in rotating on-call after hours/weekend schedules

Provides any other IT related duties after hours, weekend and holiday work for outages, emergency situations and/or moves as required (on-call rotation)

Experience & Education:
2+ years’ experience providing customer service in a technical role

Associate degree or equivalent experience

Preferred certifications: A+, MCSA, MCSE, MCP, CCNA

Experience with Office 365, Windows 11, Teams, VOIP, Helix, JIRA, network printers, SCCM, Bomgar, and provisioning tablets/mobile devices beneficial

Knowledge, Skills, & Abilities:
Proficiency with: Mac OS & Windows 10, & 11 OS

Ability to:
Follow, create, and modify procedures for the department to ensure clarity

Learn and use professional concepts

Lead Corporate IT projects

Communicate highly technical information to both technical and non-technical users

Stay current with emerging trends, tools, and technologies in the desktop support field

Handle multiple tasks and tight deadlines

Use strong interpersonal skills

Work in fast paced environment and possess a self-starter attitude

Stand up to 20% of the day and lift up to 50 lbs.

Read, write, speak and understand the English language in a business environment

Location(s):
IN.Bangalore.Office



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