Desktop Support Engineer
4 weeks ago
Job Summary:
The Desktop Support Engineer is responsible for providing technical assistance and support for end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software, ensuring seamless IT operations for the organization.
The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and experience working with Windows/Linux/Mac OS environments.
Key Responsibilities:
- Technical Support:
- Provide first-level and second-level technical support for hardware, software, and network issues.
- Diagnose and resolve technical problems on desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems (Windows/Linux/Mac) and software applications.
- Troubleshooting:
- Identify the root causes of system malfunctions and resolve issues promptly.
- Perform hardware repairs, upgrades, and replacements as necessary.
- Troubleshoot network connectivity issues, including wired and wireless connections.
- System Maintenance:
- Perform routine maintenance, updates, and patch management for systems.
- Ensure security and antivirus software is up-to-date and functioning properly.
- Maintain and configure IT inventory, ensuring proper asset tracking.
- User Support:
- Respond to user support requests email, or ticketing systems.
- Assist in onboarding and offboarding employees, including system setups and account configurations.
- Educate end-users on IT best practices, including data security and system usage.
- Documentation and Reporting:
- Maintain accurate records of technical issues and solutions using ticketing systems.
- Document IT processes, FAQs, and troubleshooting guides.
- Provide reports on recurring issues and propose long-term solutions.
- Collaboration:
- Work closely with IT teams to escalate complex issues and implement solutions.
- Collaborate with vendors and service providers to resolve hardware and software issues.
Qualifications/Education:
- Bachelor’s degree in IT, Computer Science, or related field (preferred)
- Relevant certifications such as CompTIA A+, MCSA, or ITIL Foundation are a plus.
Experience:
- 1–3 years of experience in desktop support, IT helpdesk, or related roles.
- Experience with Windows, Mac OS, and Linux environments.
Skills:
- Strong knowledge of hardware troubleshooting (PCs, laptops, printers, etc.).
- Proficiency in software installations, configurations, and updates.
- Understanding of networking principles (TCP/IP, DNS, DHCP, VPN, etc.).
- Familiarity with Active Directory, Office 365, and ticketing systems.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks, work under pressure, and meet deadlines.
Working Conditions:
- On-site or hybrid work environment.
- May require occasional travel between office locations.
- Availability for after-hours support or on-call duties as required.
Why Join Us?
- Competitive salary and benefits.
- Opportunity to work with cutting-edge technology.
- Professional growth and development opportunities.
- A collaborative and supportive work environment.
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