QpiAI | Desktop Support Engineer

1 week ago

Bengaluru, India QpiAI Full time
Job Summary :The

Desktop Support Engineer

is responsible for providing technical assistance and support for end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software, ensuring seamless IT operations for the organization.The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and experience working with Windows/Linux/Mac OS environments.

Key Responsibilities :Technical Support :Provide first-level and second-level technical support for hardware, software, and network issues.Diagnose and resolve technical problems on desktops, laptops, printers, and other peripherals.Install, configure, and maintain operating systems (Windows/Linux/Mac) and software applications.Troubleshooting :Identify the root causes of system malfunctions and resolve issues promptly.Perform hardware repairs, upgrades, and replacements as necessary.Troubleshoot network connectivity issues, including wired and wireless connections.System Maintenance :Perform routine maintenance, updates, and patch management for systems.Ensure security and antivirus software is up-to-date and functioning properly.Maintain and configure IT inventory, ensuring proper asset tracking.User Support :Respond to user support requests email, or ticketing systems.Assist in onboarding and offboarding employees, including system setups and account configurations.Educate end-users on IT best practices, including data security and system usage.Documentation and Reporting :Maintain accurate records of technical issues and solutions using ticketing systems.Document IT processes, FAQs, and troubleshooting guides.Provide reports on recurring issues and propose long-term solutions.Collaboration :Work closely with IT teams to escalate complex issues and implement solutions.Collaborate with vendors and service providers to resolve hardware and software issues.

Qualifications/Education :Bachelor’s degree in IT, Computer Science, or related field (preferred)Relevant certifications such as

CompTIA A+ ,

MCSA , or

ITIL Foundation

are a plus.

Experience :1–3 years of experience in desktop support, IT helpdesk, or related roles.Experience with Windows, Mac OS, and Linux environments.

Skills :Strong knowledge of hardware troubleshooting (PCs, laptops, printers, etc.).Proficiency in software installations, configurations, and updates.Understanding of networking principles (TCP/IP, DNS, DHCP, VPN, etc.).Familiarity with Active Directory, Office 365, and ticketing systems.Excellent communication and interpersonal skills.Ability to prioritize tasks, work under pressure, and meet deadlines.

Working Conditions :On-site or hybrid work environment.May require occasional travel between office locations.Availability for after-hours support or on-call duties as required.

Why Join Us?Competitive salary and benefits.Opportunity to work with cutting-edge technology.Professional growth and development opportunities.A collaborative and supportive work environment.

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