[15h Left] Desktop Support Engineer

1 week ago


Bengaluru, India QpiAI Full time
Job Summary:

The Desktop Support Engineer is responsible for providing technical assistance and support for end-users experiencing hardware, software, and network-related issues. This role involves troubleshooting desktops, laptops, peripherals, and software, ensuring seamless IT operations for the organization.

The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and experience working with Windows/Linux/Mac OS environments.

Key Responsibilities:

- Technical Support:- Provide first-level and second-level technical support for hardware, software, and network issues.- Diagnose and resolve technical problems on desktops, laptops, printers, and other peripherals.- Install, configure, and maintain operating systems (Windows/Linux/Mac) and software applications.- Troubleshooting:- Identify the root causes of system malfunctions and resolve issues promptly.- Perform hardware repairs, upgrades, and replacements as necessary.- Troubleshoot network connectivity issues, including wired and wireless connections.- System Maintenance:- Perform routine maintenance, updates, and patch management for systems.- Ensure security and antivirus software is up-to-date and functioning properly.- Maintain and configure IT inventory, ensuring proper asset tracking.- User Support:- Respond to user support requests email, or ticketing systems.- Assist in onboarding and offboarding employees, including system setups and account configurations.- Educate end-users on IT best practices, including data security and system usage.- Documentation and Reporting:- Maintain accurate records of technical issues and solutions using ticketing systems.- Document IT processes, FAQs, and troubleshooting guides.- Provide reports on recurring issues and propose long-term solutions.- Collaboration:- Work closely with IT teams to escalate complex issues and implement solutions.- Collaborate with vendors and service providers to resolve hardware and software issues.

Qualifications/Education:

- Bachelor’s degree in IT, Computer Science, or related field (preferred)- Relevant certifications such as CompTIA A+, MCSA, or ITIL Foundation are a plus.

Experience:

- 1–3 years of experience in desktop support, IT helpdesk, or related roles.- Experience with Windows, Mac OS, and Linux environments.

Skills:

- Strong knowledge of hardware troubleshooting (PCs, laptops, printers, etc.).- Proficiency in software installations, configurations, and updates.- Understanding of networking principles (TCP/IP, DNS, DHCP, VPN, etc.).- Familiarity with Active Directory, Office 365, and ticketing systems.- Excellent communication and interpersonal skills.- Ability to prioritize tasks, work under pressure, and meet deadlines.

Working Conditions:

- On-site or hybrid work environment.- May require occasional travel between office locations.- Availability for after-hours support or on-call duties as required.

Why Join Us?

- Competitive salary and benefits.- Opportunity to work with cutting-edge technology.- Professional growth and development opportunities.- A collaborative and supportive work environment.

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