Customer Service Executive

1 week ago

Noida HO Noida Uttar Pradesh, India RoarX Full time

We are hiring for Customer Service Representative (Voice/Chat) position at RoarX India, an e-commerce brand specializing in smart gadgets and mobile accessories. Here's a detailed breakdown of the key aspects:
**Company Overview**

RoarX India is an e-commerce brand established in 2020, focusing on smart gadgets and mobile accessories for various smartphones. The company operates through RoarX India and RoxxY India Retail, with its headquarters in Noida, Uttar Pradesh. RoarX products are available on major platforms like Flipkart and Amazon, known for their innovation and quality.

**Job Details**
- Title: Customer Service Representative (Voice/Chat)
- Sector: Consumer Electronics
- Location:

- RoarX, C Block, Sector 88 (NSEZ Nearest Metro)
- Working Hours: 10:00 AM to 06:00 PM

**Key Responsibilities**
- **Voice Support (As Needed)**: Provide voice support when required, ensuring consistent service quality across all communication channels.
- **Documentation**: Accurately record all customer interactions and issues in the CRM system to maintain detailed and organized records.
- **Product Expertis**e: Stay up-to-date on the features, benefits, and policies of the brands you support to offer informed guidance and support to customers.
- **Collaboration**:Work closely with team members and cross-functional departments to enhance service delivery and share best practices for handling international inquiries.

**Qualifications**:

- **Education**: Bachelor’s degree or equivalent experience is required.
- **Experience**: A minimum of 6 Months in a customer service role, preferably with experience supporting international clients or working in a global company.
- **Language Skills**: Exceptional written and verbal communication skills in English are essential. Proficiency in additional languages is advantageous for serving diverse customer bases.
- **Customer Centric Mindset**: Demonstrated ability to understand and prioritize the needs of international customers, with a focus on delivering personalized and effective solutions.
- **Problem-Solving Abilities**: Ability to navigate complex customer issues and provide thoughtful, timely resolutions.
- **Adaptability**: Comfortable working in a fast-paced, dynamic environment with shifting priorities.
- **Team-Oriented**: Capable of working independently while contributing positively to a collaborative team environment.

**Additional Information**
- The role offers an opportunity to grow with a dynamic team

**Application Process**:
**Ability to commute/relocate**:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

This position is ideal for enthusiastic, customer-oriented individuals looking to start or advance their career in customer service within the consumer electronics sector.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,500.00 - ₹18,000.00 per month

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Noida H.O, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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