Customer Engagement Officer
2 weeks ago
Interact with customers, identify their needs, and suggest new products and services that suit their interests.
Interact with the customers and take their feedback regularly.
Contribute to engagement ideas on the company’s social media pages.
Collaborate with different teams and monitor all aspects of the project, including communication, technology, development, and technology.
Lead various customer projects simultaneously and use different tools for the same.
Collect reviews and testimonialsthat appraise the brand image.
Create engaging marketing plans for new products and services
Monitor the ongoing marketing campaigns and plan on making them more effective.
Document all the necessary details about the ongoing marketing campaigns and their effectiveness.
Providing excellent service and support to the existing customers to build healthy relationships with them.
Developing engaging business plans to approach new prospects.
Manage marketing and engagement campaigns on social media platforms.
Use advanced analytics and data from CRM to boost the response rates and show a compelling return on investment(ROI).
Execute customer engagement business analysis.
Develop training programs to help the associated staff to support company objectives and goals.
Analyzing sales data to identify new opportunities in new markets.
Conduct performance reviewsand contribute towards resource management.
**Salary**: ₹25,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Bengaluru, Bengaluru - 560034, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Recruiting: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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