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Guest Reservation Executive
2 months ago
**WE ARE HIRING**: Guest Reservation Executive: Resort
**JOB LOCATION**: Nashik
**QUALIFICATION**: Hotel management
**EXPERIENCE**: Min 1-2 years in Hotel industry
**RESPONSIBILITIES**:
- Assisting clients with planning and making reservations.
- Suggesting local tourists' attractions and places.
- Process payments and send reservation confirmation to the clients.
- Communicating with the Front Desk to confirm the reservation.
- Explaining to the clients about the services the company offers.
- Answering the clients' questions and complaints.
- Providing the clients with additional services or special services.
- Selling insurance packages to the clients.
- Maintaining customer's detailed information.
- Sorting out any issues which may arise during online payments.
- Offering customer service to the client in regards to the cancellation of reservations.
- Providing excellent customer services and customer satisfaction.
- Ensuring compliance to all security and safety standards
**SKILLS REQUIRED**:
- High school diploma or GED.
- 3 years of experience as a Reservation Agent, Travel Agent, or a relevant role in the Travel and Tourism industry.
- Professional certification as a Certified Travel Associate (CTA) or Certified Travel Counselor (CTC) will be an advantage.
- Working experience in using office equipment.
- Excellent people and problem-solving skills.
- Good communication skills both written and verbal.
- Ability to offer exceptional customer service.
- Outstanding sales and negotiation skills.
- Ability to multi-task efficiently.
- Ability to handle and maintain confidential information.
- Good data entry skills.
- Ability to work flexible hours.
FEMALES & MALES BOTH CAN APPLY
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 8956668039
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