Guest Relation Executive
6 months ago
**We Are Hiring**
**Designation:
- Guest Relation Executive : Hotel**
**Location:
- **Nashik
**Salary:
- **15,000 - 22,000
**Experience:
- ** Minimum 6 Months
Total Experience 1 Years
**Food and Accommodation Provided**
**Education:
- **Bachelor's degree or equivalent in hospitality, tourism, or a related field is preferred.
**Responsibilities:
- **
**Greeting and Welcoming Guests**: Warmly welcome arriving guests, offer assistance with luggage, and escort them to the check-in desk or their rooms.
**Check-In and Check-Out**: Efficiently handle the check-in and check-out processes, ensuring accurate registration, issuing room keys, and processing payments.
**Guest Assistance**: Address guest inquiries, requests, and complaints promptly and professionally. Provide information on hotel facilities, services, local attractions, and dining options.
**Room Allocation**: Coordinate with the front desk to assign rooms based on guest preferences and availability, including special requests, such as room upgrades or specific views.
**Guest Recognition**: Develop and maintain a system for recognizing and rewarding repeat guests, VIPs, or special occasions, such as birthdays or anniversaries.
**Concierge Services**: Offer assistance with restaurant reservations, transportation arrangements, sightseeing tours, and other concierge services to enhance the guest experience.
**Problem Resolution**: Resolve any issues or complaints that may arise during a guest's stay, including coordinating with other departments to address guest needs.
**Quality Assurance**: Monitor the cleanliness and condition of guest rooms and public areas, ensuring they meet the hotel's standards. Relay any issues to the appropriate department for resolution.
**Guest Feedback**: Solicit and collect feedback from guests regarding their stay, and use this information to continually improve services and address any areas of concern.
**Special Requests**: Ensure that any special requests, such as extra pillows, dietary preferences, or room amenities, are fulfilled promptly.
**Safety and Security**: Maintain a vigilant eye on security, ensuring the safety of guests and property by following hotel policies and procedures.
**Front Desk Support**: Provide support to the front desk staff during peak periods, assisting with check-ins, check-outs, and guest inquiries.
**Language:
- **English, Hindi and Marathi
**Immediate Joining**
**Full Time**
**Salary**: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 9096932539
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