Guest Relations: Luxury Resort
3 months ago
We are Hiring
Job Designation: Guest Relations : Luxury Resort
Job Location: Nashik [ Ready to Relocate]
**Salary**: 20000-25000 **[ FOOD AND ACCOMODATION PROVIDED]**
Education: Hotel Management Course required
Experience: 3-4 years of experience required
Skillset:
- Proficiency in computer systems and reservation software.
- Knowledge of hotel policies, room types, and local attractions.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- **Proficient in ENGLISH [ VERBAL - WRITTEN**
**ONLY FEMALE APPLICANTS**
**RESPONSIBILITIES**:
**Customer Service**: Provide exceptional customer service to guests, ensuring their needs are met promptly and courteously.
**Guest Assistance**: Assist guests with check-in/check-out processes, reservations, and any special requests or needs they may have.
**Problem Resolution**: Address and resolve guest complaints or issues promptly and effectively, maintaining a positive attitude.
**Information Desk**: Provide accurate information about the facility, services, and local attractions to assist guests in making informed decisions.
**Feedback Handling**: Collect and record guest feedback, suggestions, and complaints, and report them to the relevant departments for improvement.
**VIP Services**: Cater to the needs of VIP guests and ensure they receive personalized and enhanced services.
**Special Events**: Coordinate and assist with special events, celebrations, or conferences hosted by the organization.
**Conflict Resolution**: Mediate and resolve conflicts or disputes between guests or with staff members in a professional and diplomatic manner.
**Safety and Security**: Ensure the safety and security of guests by following established protocols and procedures.
**Upselling**: Promote additional services or products to guests to enhance their experience and increase revenue for the organization.
**Record Keeping**: Maintain accurate records of guest interactions, requests, and preferences.
**REQUIREMENTS**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Exceptional customer service skills.
- Ability to remain calm and professional in high-pressure situations.
- Knowledge of the organization's facilities and services.
- Familiarity with relevant software and technology for reservations and guest management.
- Multilingual skills may be an asset, especially in tourist-heavy areas.
- Previous experience in customer service, hospitality, or a related field is often preferred.
**Salary**: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 07028285539
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