Guest Relations: Luxury Resort

3 months ago


Nashik, India Paradigm Consultancies Full time

We are Hiring

Job Designation: Guest Relations : Luxury Resort

Job Location: Nashik [ Ready to Relocate]

**Salary**: 20000-25000 **[ FOOD AND ACCOMODATION PROVIDED]**

Education: Hotel Management Course required

Experience: 3-4 years of experience required

Skillset:

- Proficiency in computer systems and reservation software.
- Knowledge of hotel policies, room types, and local attractions.
- Ability to handle multiple tasks and prioritize effectively.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- **Proficient in ENGLISH [ VERBAL - WRITTEN**

**ONLY FEMALE APPLICANTS**

**RESPONSIBILITIES**:
**Customer Service**: Provide exceptional customer service to guests, ensuring their needs are met promptly and courteously.

**Guest Assistance**: Assist guests with check-in/check-out processes, reservations, and any special requests or needs they may have.

**Problem Resolution**: Address and resolve guest complaints or issues promptly and effectively, maintaining a positive attitude.

**Information Desk**: Provide accurate information about the facility, services, and local attractions to assist guests in making informed decisions.

**Feedback Handling**: Collect and record guest feedback, suggestions, and complaints, and report them to the relevant departments for improvement.

**VIP Services**: Cater to the needs of VIP guests and ensure they receive personalized and enhanced services.

**Special Events**: Coordinate and assist with special events, celebrations, or conferences hosted by the organization.

**Conflict Resolution**: Mediate and resolve conflicts or disputes between guests or with staff members in a professional and diplomatic manner.

**Safety and Security**: Ensure the safety and security of guests by following established protocols and procedures.

**Upselling**: Promote additional services or products to guests to enhance their experience and increase revenue for the organization.

**Record Keeping**: Maintain accurate records of guest interactions, requests, and preferences.

**REQUIREMENTS**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Exceptional customer service skills.
- Ability to remain calm and professional in high-pressure situations.
- Knowledge of the organization's facilities and services.
- Familiarity with relevant software and technology for reservations and guest management.
- Multilingual skills may be an asset, especially in tourist-heavy areas.
- Previous experience in customer service, hospitality, or a related field is often preferred.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 07028285539


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