Guest Relation; Jewellery Retail
2 months ago
**Profile Introduction**:
**Key Responsibilities**:
- Greet and welcome guests, providing a warm and inviting atmosphere.
- Understand clients’ needs and preferences to offer personalized service and recommendations.
- Manage and resolve any guest inquiries or concerns promptly and professionally.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Train and support showroom staff in delivering exceptional customer service.
- Organize and host events or promotional activities to engage clients and showcase new collections.
- Maintain an in-depth knowledge of products, trends, and market conditions.
- Collaborate with the sales team to ensure seamless communication and service delivery.
- Collect and analyze guest feedback to continuously improve service offerings.
**Profile Requirements**:
- Bachelor’s degree in Hospitality, Business, or a related field.
- 3-4 years of experience in guest relations or customer service, preferably in a luxury retail or jewelry environment.
- Strong interpersonal and communication skills.
- Ability to build rapport and establish lasting relationships with clients.
- Exceptional problem-solving skills and attention to detail.
- Proficient in CRM software and Microsoft Office Suite.
Pay: ₹25,000.00 - ₹35,829.64 per month
Schedule:
- Day shift
Work Location: In person
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