Guest Relations
4 months ago
**Profile Introduction**:
**Key Responsibilities**:
- Serve as the primary point of contact for customers visiting our dealership or service center, ensuring a warm and welcoming atmosphere.
- Assist guests with inquiries, service requests, and product information, coordinating with relevant departments to address their needs promptly.
- Handle and resolve customer complaints and concerns effectively, ensuring a satisfactory outcome and maintaining a positive relationship with the customer.
- Provide information about new and pre-owned vehicles, financing options, and promotional offers to assist customers in making informed decisions.
- Manage and schedule service appointments, test drives, and other customer-related activities, ensuring optimal efficiency and customer satisfaction.
- Collect and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall guest experience.
- Assist in organizing and executing customer events, product launches, and promotions to engage and retain clients.
**Profile Requirements**:
- Minimum of 1-3 years of experience in guest relations, customer service, or a similar role, preferably within the automobile sector.
- High school diploma or equivalent; a degree in Business, Hospitality, or a related field is a plus.
- Excellent communication, interpersonal, and problem-solving skills.
- Familiarity with automobile products and services is advantageous.
- Positive, proactive, and customer-focused with a genuine passion for delivering exceptional service.
Pay: ₹25,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Work Location: In person
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