Reservation Gsa

3 weeks ago

Nashik Maharashtra, India Paradigm Consultancies Full time

WE ARE HIRING

Job designation:

- Reservation GSA : Hotel

Job location:

- Nashik, Maharashtra

**Salary**:

- 20,000- 25,000 per month

**Experience**:

- Total experience:

- 5 years of experience in a similar role within the hospitality industry.
- Minimum experience:

- 2-3 year of experience in a customer service or hospitality role, preferably in reservations or front office operations.

Education:

- High school diploma or equivalent.

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in using reservation systems

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile introduction**:
Join our esteemed team at as a Reservation Guest Service Agent (GSA), where you'll play a pivotal role in ensuring exceptional guest experiences from the very first point of contact. As a key member of our reservations team, you'll interact with guests, manage bookings, and uphold our commitment to unparalleled service standards.

**Responsibilities**:

- Assist guests with booking accommodations, providing accurate information on room availability, rates, and amenities.
- Maintain updated knowledge of hotel services, packages, and promotions to effectively upsell and cross-sell to guests.
- Process reservations accurately in the hotel's reservation system, ensuring all details are recorded correctly.
- Coordinate with other hotel departments to fulfill guest requests and ensure seamless guest experiences.
- Address guest concerns and complaints promptly and professionally, seeking resolutions to ensure guest satisfaction.
- Assist in maintaining reservation records and reports for analysis and future reference.
- Collaborate with the sales and marketing team to implement strategies aimed at maximizing room occupancy and revenue.
- Stay updated on industry trends and competitor activities to recommend improvements to reservation procedures and services.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and holidays

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7028272239

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