IT Service Desktop Support

6 months ago

Mumbai Maharashtra, India Tricon Energy Full time

**Overview**

Come discover why Tricon has been certified as a Great Place to Work® The award is based entirely on what current employees say about their experience working at Tricon. Great Place to Work® is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation.

**About us**: Tricon is an industry leader in the global commodity trade and distribution market. In our 27+ years in business, we have grown to become one of the largest privately held companies in Houston, TX and recognized as the 2nd largest chemical distributor in the world. Our diverse team spans 25+ offices worldwide, adding value by providing logistic, risk management, financing, and market intelligence services. We strive to enhance international commerce through the physical movement and marketing of industrial petrochemicals, polymers, fuels, and raw materials. By providing our suppliers and customers with streamlined services, they are able to focus on their core business.

**Position Overview**

Tricon Energy is seeking IT Service Desktop Support to provide technical support to end users in a mobile endpoint and global multi-site infrastructure environment. Strong analytical, planning, organizing, and problem-solving skills are needed to be successful in this position. Excellent communication skills, issue management, and team-oriented support are critical to the success of this position. The ability to support the installation and maintenance of client laptop hardware and software with the ability to perform remote support and troubleshooting is required.

**Responsibilities**:

- Provide support to employees both deskside and remotely
- Able to work in different shifts (day/night) as per requirement.
- Correct faults, provide resolution and/or proper escalation of complex problem tickets
- Perform PC and network troubleshooting and upgrades
- Network support and troubleshooting
- Perform network analysis and capacity planning
- Assist in the creation of processes and procedures for client network operations
- Contribute to the administration/monitoring/compliance of endpoint backup and disaster recovery via OneDrive
- Ongoing education and continual improvement of IT Service Delivery and process refinement
- Troubleshooting issues related to Office 365 environment.

**Experience and Qualifications**:

- Excellent verbal and written communication skills is required
- Excellent documentation skills is required
- Knowledge of Windows operating systems up to Windows 11
- Knowledge of Office 365 user management is required
- Experience with Microsoft Entra and Identity Access Management (IAM) is preferred
- Understanding of network switches, routers, and firewalls is required
- Troubleshooting, initiative, self-management, innovation and professionalism are critical.
- Bachelor’s degree preferred or equivalent work experience/certifications (A+, Network+, MCP, MCSE, and MCSA)
- Fluent in English - will be supporting users in the US, LATAM, EMEA and APAC
- 3-4 years of experience as a Microsoft Generalist
- Basic ICMP network troubleshooting skills like TRACERT, PING, and ROUTE PRINT for command line visibility into Network Layer
- Office 365, Windows 11 support experience. Will be managing OneDrive, & Teams and assisting with SharePoint
- Managing endpoints with Microsoft Intune is preferred
- Global, multi-site experience (VPN, remote support, SD-WAN) is preferred
- Experience with ticketing systems: Autotask, ConnectWise, Remedy, Track-It, Service Now, i.e.
- Abstract Reasoning and problem-solving skills are key to success
- Microsoft SharePoint, Outlook and Teams support
- Maintain a broad knowledge of state-of-the-art technology, equipment and/or systems; participate in professional development activities as appropriate.

  • Desktop Support

    3 weeks ago

    Mumbai, India Gray Matrix IT Solutions Full time

    Greetings from Gray Matrix!!Job Description: Robotics / Desktop EngineerPosition Summary:We are looking for a dedicated Robotics / Desktop Engineer to provide expert technical support and maintenance for our organization's desktop environments. The ideal candidate will have a strong background in configuring, troubleshooting, and optimizing desktop systems...

  • Desktop Support

    6 months ago

    Mumbai, India Total IT Global Full time

    Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

  • Desktop Support

    6 months ago

    Mumbai, India Total IT Global Full time

    Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

  • Desktop Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Techminds IT Solutions Full time

    Job Summary:We are seeking a skilled Desktop Support Engineer to join our team at Techminds IT Solutions.Key Responsibilities:Providing expert support for system software and hardwareHandling desktop issues, including troubleshooting and resolving problemsInstalling and configuring operating systemsWorking with office automation products and computer...

  • Desktop Support Help

    6 months ago

    Powai, Mumbai, Maharashtra, India Techminds IT Solutions Full time

    Hi We are looking for Backup Desktop Support Help Technicians for Powai Location for one of our projects with reputed MNC. The job would be Replacing outdated / old desktop computers with new Desktop Computers, Replacing outdated / old monitors with new Monitors. Arranging the systems from one bay to other bay Neatly organize cabling for a clean,...

  • Desktop Support Specialist

    6 days ago

    Mumbai, Maharashtra, India Techminds IT Solutions Full time

    Job OverviewWe are seeking an experienced Desktop Support Specialist to join our team at Techminds IT Solutions. The successful candidate will be responsible for providing expert customer support for system software and hardware, as well as troubleshooting and resolving technical issues related to desktop applications.The ideal candidate will have a strong...

  • Desktop Support

    6 months ago

    Mumbai, Maharashtra, India SS Technologies Full time

    Job Description - **Desktop Engineer L1/L2** Experience: 1-3 Years Job Responsibility: - 0-4 Years experience in troubleshooting in desktops, laptops, and printers, local networking devices and installing new software and update each of them. - Good experience for managing desktops / Laptops / Network Printers etc. - Configure and install local network...

  • Desktop Support- Panvel

    6 months ago

    Mumbai, Maharashtra, India BirlaSoft Full time

    Country/Region: IN- Requisition ID: 8886- Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE**Title**:Desktop Support - Panvel**: - Description: - **Job Title: Desktop Support Engineer** **Location: Panvel** **Experience: 2-6 Years** **Responsibilities**: - **Install, configure, and troubleshoot desktops,...

  • Expert Desktop Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India Gray Matrix IT Solutions Full time

    Job Title: Expert Desktop Support EngineerAbout Gray Matrix IT Solutions:We are a leading provider of IT services, offering a full spectrum of solutions including web and mobile application development.Salary: $80,000 - $110,000 per yearJob Description:We are seeking an experienced Desktop Support Engineer to provide expert technical support and maintenance...

  • desktop support

    1 month ago

    Mumbai, India Gig Workplace Full time

    Company OverviewAt Gig Workplace, we're committed to providing high-quality IT solutions, comprehensive infrastructure management, and staffing services. With our nationwide reach and diverse clientele, we offer top-tier services in the banking, insurance, corporate, health, hospitality, and government sectors. Our mission is to provide quality, trained, and...

  • Desktop Support

    5 months ago

    Andheri, Mumbai, Maharashtra, India SS Technologies Full time

    Job Description - **Desktop Engineer L1/L2** Experience: 1-3 Years Job Responsibility: - 0-4 Years experience in troubleshooting in desktops, laptops, and printers, local networking devices and installing new software and update each of them. - Good experience for managing desktops / Laptops / Network Printers etc. - Configure and install local network...

  • Desktop Support-shankarpalli

    6 months ago

    Mumbai, Maharashtra, India BirlaSoft Full time

    Country/Region: IN- Requisition ID: 11602- Work Model: - Position Type: - Salary Range: - Location: INDIA - MUMBAI - BIRLASOFT OFFICE**Title**:Desktop Support-Shankarpalli**: - Description: - **_About Birlasoft:_** Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We...

  • Desktop Support

    6 months ago

    Andheri, Mumbai, Maharashtra, India SS Technologies Full time

    Job Description - **Desktop Engineer L1/L2** Experience: 1-3 Years Job Responsibility: - 0-4 Years experience in troubleshooting in desktops, laptops, and printers, local networking devices and installing new software and update each of them. - Good experience for managing desktops / Laptops / Network Printers etc. - Configure and install local network...

  • Desktop Support L1

    5 months ago

    Goregaon, Mumbai, Maharashtra, India Acute Informatics Pvt. Ltd Full time

    The Desktop Support L1 role is an entry-level technical support position responsible for providing basic troubleshooting and support services for desktop computers, software, and peripherals. The primary focus is to resolve technical issues, perform initial diagnostics, and ensure a smooth and efficient operation of computer systems for end-users. Key...

  • Backup Desktop Support Help

    6 months ago

    Malad, Mumbai, Maharashtra, India Techminds IT Solutions Full time

    Backup IT / Desktop Support Tech Help We're seeking a backup IT Support professional to join our IT support team in Mumbai. In this role, your **Role & Responsibilities** - Replace outdated / old desktop computers and monitors with new equipment, - Arranging the systems from one bay to other ensuring full functionality. - Neatly organize cabling for a...

  • Desktop System Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Techminds IT Solutions Full time

    As a Desktop System Support Specialist at Techminds IT Solutions, you will be responsible for handling desktop-related issues, including Outlook, antivirus, basic networking, hardware, and OS/Application troubleshooting. Additionally, you will be required to install and configure operating systems, provide expert customer support for system software and...

  • Desktop Support Executive

    6 months ago

    Mumbai, Maharashtra, India Property Pistol Realty Full time

    Exp-1-2 Years as a Desktop Support Salary 15k-20k Location: Ghatkopar. (Should be visiting to our office locations at Marol, Oshiwara, Kandivali) JD As a desktop support executive, you play a crucial role in ensuring that the technology infrastructure within an organization runs smoothly. Your responsibilities typically include: - **Troubleshooting**:...

  • Desktop Support

    3 months ago

    Pune, Maharashtra, India Gemscap Global Analyst Private Limited Full time

    **Desktop Support Engineer** Job Location - Kharadi, Pune () We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues. To ensure success as a desktop support engineer, you should...

  • IT Desktop Support

    6 months ago

    Jogeshwari, Mumbai, Maharashtra, India Axiom Technologies Full time

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. **IT Skills and Experience** - Desired Experience: - Computer...

  • Desktop Support Technician

    3 months ago

    Andheri, Mumbai, Maharashtra, India Shoreability Full time

    We are seeking a proficient Desktop Support Engineer (Levels 1 & 2) to join our vibrant and fast-paced IT team. This position is integral to our mission of delivering exceptional technical support and ensuring smooth IT operations. **Key Responsibilities**: - Provide 1st and 2nd line support in collaboration with the Senior Desktop Support Engineer and IT...