Order Handler, Standard

5 months ago

Pune, India Alfa Laval Full time

Order Handling Team in the Middle East is looking for an experienced Order Handler to be based in our office in Pune, India,

The mission of an Order Handler is to provide a superior experience to our customers by successfully managing the end to end customer orders.

The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.

Key Tasks:

- Execute and manage the order processes (order to cash) via ERP System (iScala).
- Place orders to internal factories and external suppliers.
- Communicate with customers and follow up on order acknowledgements.
- Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
- Timely escalation and resolution of issues arising during order handling process.
- Handle Import, export documentations and logistics requirements.
- Order backlog and goods movement inventory follow up.
- Timely Invoicing.
- Ensure customer is always informed on the order status and respond to customer queries promptly.
- Ensure compliance to standard business processes throughout order handling process.
- Develop intra organizational network to ensure smooth and timely execution of customer orders.
- Effectively communicate with factories, suppliers, and other stake holders within and outside the organization
- Register and manage claims throughout the whole claim handling / investigation process.
- Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.

Who you are:

- You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
- You are a solution-driven, task and result-oriented person with a strong customer mindset.
- A focus on continuous improvement is in your DNA.
- Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
- Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.

Workplace & Hierarchy

The position is based in Pune, India and reports to the Order Handling Manager - MEA based in Dubai.
- University Degree
- Minimum 1- 2 years of experience in Order Handling/Logistics/CustomerService with a multinational company.
- Working experience with Letter of Credits, LC documentation and Trade Finance.
- Working knowledge of commercial Incoterms
- Knowledge of logistics with a knowledge of import export process & documentation
- Strong working knowledge of Microsoft Office
- Knowledge of Arabic will be added advantage.
- Knowledge of Sustainability practices with respect to supply chain and logistics will be added advantage.

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