Order Handler

2 weeks ago

Pune Maharashtra, India Alfa Laval Full time

Vacancy for Order Handler & Basic Data - PDL

Join us as a Order Handler & Basic Data
- PDL in Pune to be responsible for order entry, Order follow up and maintenance, communicate with various stakeholders on pending orders status. Coordinate order changes and rescheduling in cooperation with Order to Cash.

About the Company:
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead. Please feel free to peruse our website


The position / About the Job:
In this job the Order Handler& Basic Data-PDL would be responsible for:
Key Tasks and Responsibilities:

- Responsible for complete order handling function for local as well as GMU orders.
- Being the contact window of Internal customers to deal with orders.
- Responsible for Basic Data In PDL
- Communicate with customers and act as a customer representative internal.
- Work in close coordination with O2C on 6 weeks Rolling Plan, order acknowledgement & rescheduling.
- Handling enquiries, quotations, correspondence for GMU requirements.
- Closely monitor and improve on KPIs (DOTp and OFLTd).
- Focus on Problem Resolution and optimization of order handling processes.
- Escalate deviations in established processes, work proactively towards removal of constraints for smoother execution of orders.
- Contribute to improvement of overall departmental KPIs.
- Take active part in implementation of ALPS Installation and other projects for productivity improvements.
- Ensure that Customer orders are maintained and updated in System.
- Registrate orders and monitor order settlement process (delay, move forward, orders on hold, TBA).
- Handle returns, commission, credit/debit.
- Handle, and administrate extras blocks and extra costs connected to orders.
- Create order documentation relevant to the customer.

Expectations & Responsibilities:

- Align overall targets and KPI’s to department goals and KPI’s.
- Ensure a good level of cooperation between Order Handling, MM and Logistics.
- Communicate internally and externally to ensure smooth supply of parts and services.
- Participate in ALPS board meeting and highlight SQDC deviations.

Competences
- Positive attitude and result orientated.
- Leadership and management skills
- Drive to continuously improve performance.
- Good communication and people skills.
- Team Player, Proactive and structured approach.

Qualification, Knowledge, and skills:

- BE / DME with 7-10 years relevant experience Order Handling & planning
- Hands on experience of using ERP.
- Overall supply chain understanding.
- Knowledge of MS office
- Knowledge about planning tools.

Why should you apply:

- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities.
- Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.

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