Key Account Specialist for Order Processing

3 days ago


Pune, Maharashtra, India exl Full time

Company Overview

We are EXL, a global leader in business process and technology services.

Salary

The estimated annual salary for this role is £25,000 - £35,000 based on industry standards.

Job Description

As a Key Account Specialist, you will be responsible for processing orders and handling general enquiries, including those related to missing orders and returns not credited.

You will also deal with queries from Next stores regarding their deliveries of customer parcels and store stock checks.

In addition, you will handle enquiries from international customers about orders not received and order tracking, requiring proficiency in multiple languages including English, German, Mandarin, and Arabic.

Administrative tasks will include adjusting customer accounts and sending mass customer communications.

Required Skills and Qualifications

To succeed in this role, you should have excellent communication skills, both written and verbal.

A strong understanding of customer service principles and the ability to work in a fast-paced environment are essential.

Benefits

We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off.

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