Inbound Customer Service Advisor

2 months ago

Noida Sector Noida Uttar Pradesh, India Mas callnet India Pvt Ltd Full time

The Customer Support Executive will be responsible for resolving customer issues, answering their questions, and providing product or service information. They ensure customer satisfaction, maintain positive relationships, and handle inquiries or complaints efficiently to improve the overall customer experience. This role requires attention to detail, strong analytical skills, and the ability to work efficiently under deadlines.

Detailed Responsibilities & Key Performance Indicators (KPIs)

Customer Support

Ensure customers have a positive experience by maintaining a deep understanding of the company’s products and services.

Respond to customer inquiries promptly and efficiently.

KPI: Percentage of inquiries resolved on the first contact.

Outcome: Improved customer satisfaction and loyalty.

Following Company Policies & Rules

Coordinate with the Team Leader to reassign tasks in case of sudden absence to ensure workflow continuity.

Manage data responsibly, ensuring no leakage or sharing of private information, adhering to company rules and laws.

KPI: Compliance with attendance policies and data management protocols.

Outcome: Smooth operations and secure handling of company and client information.

Customer Satisfaction

Maintain high service standards to deliver superior customer experiences.

KPI: Positive recognition and feedback from clients.

Outcome: Higher customer satisfaction ratings and stronger client relationships.

General

Perform any additional tasks or responsibilities as assigned by management.

Outcome: Contributing to overall team success and adaptability to evolving business needs.

Key Requirements:
Graduate degree in any field

Strong communication skills in English

Attention to detail

Basic proficiency in MS Excel

Typing speed of 25 WPM with 98% accuracy

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift
- Morning shift

Work Location: In person

Application Deadline: 02/11/2024

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