Customer Service Executive-credit Card Inbound

7 months ago


Noida Uttar Pradesh, India IDFC FIRST Bank Full time

Role/ Job Title
:
Customer Service Executive
- Credit Cards Inbound

Function/ Department
:
Customer Experience

Job Purpose
:
The role bearer will help the company to enable customers, partners and other stakeholders address their needs for query resolution and help as brand ambassadors for the company

**Roles & Responsibilities**:
Maintaining Service Quality

Maintaining Average Handling Time

Maintaining First Contact Resolution

Maintaining TAT for all customer requests

Channel Migration to alternate channels

Driving NPS through positive customer experience

Upselling of identified products for revenue generation

Adherence to the weekly schedule (Roster) published including shifts 24*7

**Educational Qualifications**:
**Graduation**: Any Graduate

Experience
:
2 to 5 years of experience in gold loan sales.



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