Customer Service Project Administrator
1 week ago
Opening: 1 Nos.
Job ID: 58563
Employment Type: Full Time
Reference:
Work Experience: 2.0 Year(s) To 4.0 Year(s)
CTC Salary: 4.00 LPA TO 6.00 LPA
Function: ITES / BPO / KPO / Customer Service / Operations
Industry: Power/Infrastructure/Projects/Energy
Qualification: Any - Any Graduation
**Location**:
- Ahmedabad
, Remote Work Allowed
**A Customer Service Project Administrator is responsible for managing customer experience from when they are scheduled for installation to the completion of the installation. This role involves potentially communicating with various stakeholders and ensuring the company hits the monthly Installation targets.
Additionally, the Customer Service Project Administrator will also be handling installers (subcontractors and/or internal team) assigned to them. This will involve day-to-day communication, installation availability, and any grievances they may have.
**Role**
- Responsible for movements of customers from the Schedule Install Stage to Install Completed stages, managing various tasks involved in different stages of the process.
- Managing installers assigned to them, to ensure the installation is done for customers smoothly and seamlessly.
**Duties**
- Scheduling customers for installation and commissioning the customer post installation.
- Managing installers and ensuring they provide enough availability to schedule customers in
- Build rapport with installers and ensure they are provided the support needed to complete jobs.
- Working closely with various departments to solve any issues (such as the Customer Service team, Engineering team, Sales, and Supply Chain).
- Manage customer escalations and queries.
**Requirements**:
- Minimum Bachelor’s degree in any field
- Able to manage time and escalations.
- Excellent Communication skills.
- Proficient with computer literacy.
- MS Office Competency.
- Quick learner with an interest in renewable energy.
- Passion for customer service and interest in Account Management
**Key Skills**:
- Project Administrator
- Installation
- Support
- Escalations
- Queries
**Company Profile**:
We are a growing team who are passionate about creating a community-powered solar solution. By combining cutting-edge technology with the Aussie values of independence, fairness, and mateship, we are making it easy for communities all around Australia to replace Big Energy with Community Solar, which is powered by your peers.
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