Customer Service Project Administrator

2 months ago


Ahmedabad, India Infinity Business Solutions Full time

April 28, 2023

**Job Category**:Customer Service Project Administrator

**Job Type**:Full Time

**Job Location**:Ahmedabad

**SHIFT**: Morning Shift (AEST- Sydney Time Zone)
**EXPERIENCE**: 2+ Years
**CTC**:3 - 4.2 LPA

**MAIN DUTIES/RESPONSIBILITIES**:

- Responsible for movements of customers from Schedule Install Stage to Install Completed stages, managing various tasks involved in different stages of the process.
- Managing installers assigned to them, to ensure the installation is done for customers in a smooth and seamless manner.
- Scheduling customers for installation and commissioning the customer post installation.
- Managing installers and ensuring they provide enough availability to schedule customers in
- Build rapport with installers and ensure they are provided the support needed to complete jobs.
- Working closely with various departments to solve any issues (such as Customer Service team,
- Engineering team, Sales, and Supply Chain).
- Manage customers’ escalations and queries.

**SKILLS & EXPERIENCE**

**Qualifications**:

- Minimum Bachelor’s degree in any field.
- Able to manage time and escalations.
- Excellent Communication skills.
- Proficient with computer literacy.
- MS Office Competency.
- Quick learner with an interest in renewable energy.
- Passion for customer service and interest in Account Management.



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