Customer Service Representative
6 months ago
**Job Summary**:
**Roles & Responsibility**:
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
- Keep records of customer interactions, process customer accounts
- Follow communication procedures, guidelines and policies outlined by the company.
- Match the pre-defined SLA’s standard.
- Take the extra mile to engage customers
**Requirements**:
- 5-7 years of proven experience in customer service in the e-commerce industry
- Experience in online healthcare will be an added advantage
- Graduation in any field
- Strong phone contact handling skills and active listening
- Strong hold on technical skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of concerns
- Excellent English communication and presentation skills
- Ability to multitask, prioritise, and manage time effectively
- Excellent problem solving & analytical skills
**Benefits**
- Service recognition awards.
- Market-leading pay rates
- Regular social and team-building activities.
- Maternity & Paternity Benefits
- Medical Insurance Benefits
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹45,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 5 years (preferred)
- Customer service: 3 years (preferred)
**Language**:
- English (required)
Work Location: In person
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