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Customer Service Representative
4 days ago
**Responsibilities**
- Greet and direct customers.
- Provide accurate information (e.g. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services.
- Conduct price and feature comparisons to facilitate purchasing.
- Cross-sell products.
- Ensure racks are fully stocked.
- Manage returns of merchandise.
- Coordinate with the Customer Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
**Requirements and skills**
- Proven work experience as a Customer Sales Representative, Sales Associate or similar role.
- Understanding of the retail sales process.
- Familiarity with consumer behavior principles.
- Knowledge of inventory stocking procedures.
- Basic math skills.
- Track record of achieving sales quotas.
- Excellent communication skills, capable of building trusting relationships.
- Ability to perform in fast-paced environments.
- Flexibility to work various shifts.
- High school degree.
- BSc in Marketing or related field is a plus.
**Salary**: ₹8,614.31 - ₹14,000.00 per month
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Vadodara, Gujarat 390023 (required)
Ability to Relocate:
- Vadodara, Gujarat 390023: Relocate before starting work (required)
Work Location: In person
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