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Customer Service Executive

1 month ago

Ahmedabad Gujarat, India Stepin Solutions Full time

**About Stepin Solutions**:

- Stepin Solutions is the market leader in Backend IT operations, having customers

from 33+ countries, having partners in Israel and USA. We started our journey in

2011 with 2 teammates which has now grown to 50~ people. We invite you to

join our crazy and inspiring team with a mission to grow the organization

together.

**Job Summary**:
office/customer support work experience. Freshers can also apply.

skills coupled with a willingness for on-the-job learning
- tocommunicatewith international clients. Thus, proficiency in English is a must

(verbal and written).

pages.
- generating reports from various tools, combining those in MS Excel and other

relevant tools.
- Monitoring software performance and issuing alerts in the event of a

malfunction.
- and mobile-friendly,

and bug-free.
- Generating backups
- Otherrelevant backend IT operations
- Understand and becomeconversant with the workflow of a relatively large
- understand, interpret, diagnose, and resolve customer problems.

calls) and maintain accurate and timely records in related databases.
- Workwithmembersoftheteamandotherdepartments for root cause analysis

hardware infrastructure, and connectivity.
- 24/7monitoring and management of events affecting technology services and

infrastructure takes place.

Required Qualifications:
Preferred Qualifications:

- College or University degree in Computer Science or a related discipline

**Requirements**:

- Ability to multitask, prioritize and manage time effectively
- Ability to quickly grasp and understand new tasks and concepts
- Ability to troubleshoot customer problems (Ex: DNS, Domain pointing, and

Domain Tracking)
- Punctuality towards the responsibilities
- Handling Pressure in Emergency Situations patiently
- They should also have experience in customer service, including troubleshooting

technical issues and providing customer support in a timely manner.
- Goodwithonline error monitoring tools

understanding of software systems.

**Skills**:

- Timemanagement
- Strongproblem-solving skills
- Quality focus
- Positive attitude
- Proactive incident handling

**Rotational Shift Timing**:

- Day1:Mon:12:00pmto8:00pm(WorkFromOffice)
- Day2:Tue:6:00 amto12:00 pmAND8:00pmto6:00am(WorkFromHome)
- Day3:Wed:DayOff
- Thisrotational shift pattern will continue continuously

**Benefits**:

- HybridWorkMode
- Full-time employment
- EPF/ESIC as per Govt. compliance guidelines
- Yearly increments on the basis of your performance

**Working days**:Rotational shifts

**Experience**:

- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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