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Customer Service Executive
3 weeks ago
A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organization..While some customer service jobs are for freshers.
**Customer Support Executive Responsibilities**:
- Manage incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tool
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
JOB LOCATION - AHMEDABAD
Pay: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you an immediate joiner?
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
**Location**:
- Ahmedabad, Gujarat (required)
Work Location: In person
**Speak with the employer**
+91 9328729232
Application Deadline: 07/05/2024
Expected Start Date: 06/05/2024
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