Customer Service Executive

3 weeks ago


Ahmedabad Gujarat, India Technomine BPO Private Limited Full time

A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact the customer's experience of an organization..While some customer service jobs are for freshers.

**Customer Support Executive Responsibilities**:

- Manage incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tool
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Requirements and skills
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

JOB LOCATION - AHMEDABAD

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you an immediate joiner?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Ahmedabad, Gujarat (required)

Work Location: In person

**Speak with the employer**
+91 9328729232
Application Deadline: 07/05/2024
Expected Start Date: 06/05/2024



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