Executive Customer Service

3 weeks ago


Gujarat, India DP World Full time

Roles and Responsibilities:

- Responsible for Service Delivery of End-to-End Logistics Products like storage, first & last mile, container handling, warehousing and other value-added products
- Coordination with third party service provider.
- On boarding and post sales coordination with customers
- By delivering on agreed service level agreement and exception management
- Driving product profitability through error free and timely execution.
- Engage customer to cross sell & up sell from DP World product portfolio.
- Maintain efficiency & productivity of the business assigned.
- Compliance & adherence to all our company’s policies
- Collaborate with other business units to ensure seamless service delivery to our customers.
- Collaborate with sales and product team

**Service Delivery**
- Take over the complete life cycle of customer from Sales post business is won.
- Customer Onboarding.
- Proactively planning & co-ordination.
- Reporting & Performance Management.
- Be responsible for compliance and quality issues for the products within the BU
- Increase in productivity through process efficiency
- Managing exceptions through coordination with internal & external stakeholders.
- Have a thorough understanding of local market pricing

**Financial**
- Proactively monitor Accounts Receivable.
- Ensure company credit procedures are followed and utilized effectively
- Manage accounts payable to vendors
- Review Daily BU shipments MIS
- Ensure any contracts, vendor, customer or other, are reviewed in accordance to company contract policies prior to being signed.

**Compliance
- Promote compliance by diligently following all company policies and regulations.
- Integrity is out culture & our responsibility as managers to exemplify & lead

Qualification:

- Preferably Post graduate with a solution bend of mind towards customers.
- Prior Knowledge of multi-modal logistics solutions a must.
- Customer centric/focused and actively works on process improvement.
- Good communications & interpersonal skills
- Good Microsoft Office skills (Excel, Word, power point etc.)
- Negotiation skills
- Influencing skills
- Ability to both work with strategic/tactical issues as well as execute operational tasks
- Market insight and network
- Experience of 4-5 years in logistics industry.



  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    logistic industry 5:30 PM & 2:30 AM shift Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in...


  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts The **duties and responsibilities** of a CSR include managing incoming calls and **customer service** inquiries,...


  • Ahmadabad, Gujarat, India Renault karnavati west service Full time

    Customer Support Executive 1. Making calls as per the internal software. - Leads generated by the software. 2. Get customer bookings for Service of vehicles. 3. Calls to customer for follow-ups and schedule of service. 4. Check the job card status. 5. Generate and report all customer grievances to the manager for further actions. **Job Types**:...


  • Ahmedabad, Gujarat, India Technomine BPO Private Limited Full time

    A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number of duties, including answering phones, responding to customer questions and assisting with customer issues. They are often responsible for front-facing duties that directly impact...


  • Ahmedabad, Gujarat, India Soft Forum Solutation Full time

    **Customer Support Executive Responsibilities**: - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Possessing excellent product knowledge to enhance customer support. - Maintaining a pleasant working environment for your team. - To identify customer needs and expectations. **Customer Support Executive...


  • Vadodara, Gujarat, India CHATURVEDI ASSOCIATES Full time

    We are looking for a Female Customer Service Executives for making out bound calls for audit, accounting & software consulting firm. Following is the criteria: Experience: min. 1 year Qualification: 12th Pass Skills: Should know excel and word Language: English **Salary**: ₹15,000.00 - ₹20,000.00 per month **Salary**: ₹18,000.00 - ₹22,000.00 per...


  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Logistic industry night shift : 5:30 to 2:30 girls prefer internation Voice process **Salary**: ₹15,000.00 - ₹30,000.00 per month Schedule: - Evening shift - Night shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Motera, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work...

  • Customer Service

    3 weeks ago


    Maninagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service Executive Location - Maninagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inbound Customer...


  • Ahmadabad, Gujarat, India MYBYK - Greenpedia Bike Share PVT LTD Full time

    Are you a motivated and customer-oriented individual looking for an exciting opportunity to join a dynamic team? If so, we would like to hear from you! We are currently seeking a talented **Customer Support Executive** to join our team and provide exceptional support to our customers. In this role, you will be responsible for handling customer queries,...


  • Ahmedabad, Gujarat, India True Solutions Full time

    **KITCHEN 365** **INTERNATIONAL CUSTOMER SERVICE EXECUTIVE** **Profile Briefing**: You will be the voice of the company and will be responsible for the first impression we make. You should be able to deal with complaints, queries and give accurate information to our valued customer. **Precise Information**: - Title: International Customer Service...


  • Katargam, Surat, Gujarat, India TRT Technologies LLP Full time

    THE POSITION Position Title: Customer Service Executive - Air Conditions Based at: Surat Reports to: Manager Members Reporting: Technician Role Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries. **Responsibilities**: - Answering...


  • Ahmedabad, Gujarat, India Microorbit consulting services INC Full time

    **MICRO ORBIT (An ISO & CMMI Level 5 MNC)** **INTERNATIONAL CUSTOMER SERVICE EXECUTIVE** **Profile Briefing**: You will be the voice of the company and will be responsible for the first impression we make. You should be able to deal with complaints, queries and give accurate information to our valued customer. **Precise Information**: - Title:...

  • Customer Service

    1 week ago


    Bapunagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service Executive Location - Bapunagar, Ahmedabad Company Info - Insurance Inbound Helpline or Call Center help desk Total Openings - 5 Male/Female Qualification - Min Gradauets with Computer MS Office Salary - up to 28000 - Depends on Exp or Interview Experience - Freshers or Exp as Customer Support Executive, Inbound Customer...

  • Customer Service

    4 days ago


    Maninagar, Ahmedabad, Gujarat, India Place1India Full time

    Position Name - Customer Service ExecutiveLocation - Maninagar, AhmedabadCompany Info - Insurance Inbound Helpline or Call Center help deskTotal Openings - 5 Male/FemaleQualification - Min Gradauets with Computer MS OfficeSalary - up to Depends on Exp or InterviewExperience - Freshers or Exp as Customer Support Executive, Inbound Customer Care...


  • Ahmedabad, Gujarat, India Burgundy Brand Collective Full time

    **About us** Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate - a premium Japanese...


  • Varachha, Surat, Gujarat, India BVC Logistics Pvt. Ltd. Full time

    **Note**: - **Hiring for Mumbai, Chennai, Delhi, Hyderabad, Kolkata, Bangalore.**: - **Proficiency into regional language is mandatory.** **Job Summary**: The CC executive will be the face of BVC Logistics for customers and partners. - Follow up with clients for payments. - Handling all inbound calls from the customers and resolving their queries,...


  • Satellite, Ahmedabad, Gujarat, India Durva Offshore Business Solutions Pvt. Ltd. Full time

    **Job Description: Customer Service Executive (Australian Solar Company)** **Responsibilities**: - Communicate with Australian customers via phone calls, providing updates and addressing inquiries. - Coordinate project timelines to meet completion targets and maintain project quotas. - Manage paperwork and documentation for solar installations with...


  • Ahmedabad, Gujarat, India Microorbit consulting services INC Full time

    **MICRO ORBIT (An ISO & CMMI Level 5 MNC)** **INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE** **Profile Briefing**: You will be the voice of the company and will be responsible for the first impression we make. You should be able to deal with complaints, queries and give accurate information to our valued customer. **Precise Information**: - Title:...


  • Ahmedabad, Gujarat, India Microorbit consulting services INC Full time

    **MICRO ORBIT (An ISO & CMMI Level 5 MNC)** **INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE** **Profile Briefing**: You will be the voice of the company and will be responsible for the first impression we make. You should be able to deal with complaints, queries and give accurate information to our valued customer. **Precise Information**: - Title:...


  • Ahmedabad, Gujarat, India Microorbit consulting services INC Full time

    **MICRO ORBIT (An ISO & CMMI Level 5 MNC)** **INTERNATIONAL CUSTOMER SERVICE REPRESENTATIVE** **Profile Briefing**: You will be the voice of the company and will be responsible for the first impression we make. You should be able to deal with complaints, queries and give accurate information to our valued customer. **Precise Information**: - Title:...