Customer Care Executive
2 weeks ago
LILO (LIVELOCAL E-COMM PVT LTD.) is seeking energetic and dedicated individuals to join our customer care team. As a Customer Care Executive, you will be the first point of contact for our customers, providing assistance and resolving queries in a professional and efficient manner. This role requires excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment.
**Responsibilities**:
2. Respond promptly to customer inquiries and resolve issues effectively.
3. Provide accurate information about products, services, and company policies.
4. Handle customer complaints and escalate complex issues to the appropriate department for resolution.
5. Maintain a high level of professionalism and empathy when interacting with customers.
6. Keep detailed records of customer interactions and transactions.
7. Collaborate with other team members to ensure customer satisfaction and retention.
8. Stay updated on product knowledge and company policies to provide accurate information to customers.
9. Meet and exceed individual and team performance targets.
**Requirements**:
1. Minimum qualification of +2 (High School Diploma) required.
2. Excellent communication skills in English (verbal and written). Proficiency in additional languages is a plus.
3. Strong problem-solving abilities and a customer-centric approach.
4. Ability to multitask and work in a fast-paced environment.
5. Basic computer skills and familiarity with CRM software preferred.
6. Prior experience in customer service or related field is an advantage, but freshers are encouraged to apply.
7. Ability to work flexible hours, including weekends and holidays if required.
8. Positive attitude and willingness to learn and grow within the company.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
Schedule:
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person
Expected Start Date: 15/05/2024
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