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Support Worker

3 months ago

Science City Ahmedabad Gujarat, India Petbacker India Pvt Ltd Full time

**Roles and Responsibilities**
Address the difficulties, queries, and complaints of clients using the company’s portal.
Effective communication both written and verbal, is essential for chat support executives to convey information clearly and provide accurate assistance to customers.
Managing disputes to developing plans to enhance the client experience generally and promote loyalty
Responding to customer inquiries within company hours
Collecting and analyzing customer feedback
Willingness to learn about products, services, and company policies to provide accurate information to customers.
Willing to commit to taking turns working rotating shifts which includes weekends and public holidays

Problem-solving skills
Clear communication skills
Ability to use positive language
Can speak and write in English
Willingness to learn

**Perks and Benefits**
Pressure free environment
Chance to work with an international level startup

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Application Question(s):

- Are you okay to work on Weekends and Holidays?
- You have to work from our office in Science city, Ahmedabad, are you okay with that?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9737770130
Expected Start Date: 01/02/2024