Customer Support Executive

3 months ago

Ahmedabad, India Translate By Humans Full time

Translate By Humans is looking for a fast learner and organised Customer Support Executive with a great work ethic to tend client needs while working with internal teams.

The main role and responsibility of the resource will be of handling the Interpretation events and inquiries on the event. He/she is responsible for various services and industries.

**Key Roles and Responsibilities**
- Attending Interpretation events as and when scheduled with the client.
- Attending an event, being the main POC between the client and vendors throughout the event.
- Once the event is confirmed, create a project task and do the needful.
- Keeping track of the events and creating reports every month.
- Resolving the Client's complaints brought to your attention in the event and resolving them.
- Maintaining Vendor Database and building relationships with Vendors.
- Contacting Vendors as and when the event is scheduled and should be able to judge the right vendors for the event.
- Getting on Vendor Calls to understand their expectations and match our requirements.
- Understanding the event details of the client, arranging Interpreters, and necessary documents (NDA/Agreement), and attending the specific event.
- Maintain and strengthen relationships with existing and new vendors through regular communication, feedback, and further development plans.
- Handling inbound website chats and B2C client inquiries.

**Requirements**:
**Education**: Bachelor's degree or higher education preferred.

**Experience**: Fresher or 1 year of relevant experience in the Localisation industry as Customer Support.

**Shift Timings**: Should be willing to work in UK Shift - 1 pm - 10 pm IST.

A proactive approach to work in a time-sensitive work environment and dynamic to learn new things.

Team worker and ready to meet client's expectations as promised (This includes working on weekends - if needed and urgent).

**Must Requirement**:

- Well-versed with platforms like Google Meet, Zoom, Teams, and Webex.
- Should be willing to work on finding Interpretation Vendors and maintain relationships with them.
- Fluent in English Communication (Verbal and Written), additional language skills will be an advantage, and should have Customer Service abilities.

**Benefits**:

- Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)
- Access to top-tier clients and complex business challenges
- Work with a collaborative team who supports and encourages each other
- Continuous development through our comprehensive learning approach
- Tools, equipment, and guidance you need, to not just succeed but set new heights of success
- We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.
- We encourage and fully support flexible working

**Job Information**:
Industry
- Language Services

Work Experience
- 1 -2 years

City
- Ahmedabad

Province
- Gujarat

Country
- India

Postal Code
- 380015

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