Agm - C&c and Retention Bo

2 months ago

Mumbai Maharashtra, India Vodafone Idea Full time

Job Req ID: 45411- Location: Mumbai, IN- Function: Other- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Role**

Cluster Collection & Retention

**Band**

M2

**Location**

Mumbai

**Job Purpose**
- Overall Collection, In-Vol & Bad debts to be as per Monthly Target.

**Key Result Areas/Accountabilities**

**Credit, Collections & Bad Debts**

To drive Consumer Collection which help in achieving lower Bad debt and Churn by driving:

- Improvement in Pre-due date (AON > 12 Months & < 12 months )
- Improvement in Bucket efficiency on collections through Telecalling/Field partners - Reduce forward flow to 90 + and 180 plus buckets
- Drive M0-M6 (Single Invoice) Collections

To drive lowest Bad Debt and Cost of Collection
- Drive Bucket TC & FOS governance through Red-app.100% Red App utilization
- Drive cost savings on each and every cost parameters
- Drive legal actions on higher bucket cases
- Plan Lok Adalat, conciliation and Samadhan mela for maximum recoveries
- To strengthen waiver & settlement process
- Consolidation of Field agencies

**C**ustomer Churn Management**
- Drive monthly and YTD Postpaid Churn and Retention performance for Consumer & IOIP Mobility base in line with the targets / budget across churn categories and customer segments, to contribute positive net additions target for the Cluster. - Drive adoptions and improve Quality of Acq through Onboarding interventions and improve the health of Base. - Drive Tele calling Retentions through Outbound Reactive campaigns - Initiate Proactive retention calling on threat base to reduce Non Invol churn - Drive reduction in UPC, Post to Pre and Vol requests - Engage with stores to drive targeted level of retentions on Voluntary and Post to Pre churn - Upselling campaign management through contact center along with cluster marketing team
- 12M AON and Priority base management - Monitor Quality of Involuntary reactivations (No reactivations basis Manual exclusions)
- **Postpaid Customer Experience & Process / Regulatory Compliance / Customer Onboarding - Activation**
Drive Effortless Customer Experience through improved TNPS (drive LTR, FTF & TF at Cluster) and improvement on CEI and RCEI over baseline
- Drive Implementation through Program Nipun & Innovision for continuous improvement and simplification of processes
- Implement Customer Centricity program : Nipun
- Effortless Experience for customer journeys
- Reduce customer compalints
- Drive payments and upgrades through digital modes

Drive a winning culture across the organization; build a best place to work with a highly engaged and diverse workforce

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • AGM - C&C and Retention BO

    2 months ago

    Mumbai, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm- cluster retention

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    Role AGM - Cluster Retention & CVM Lead Job Level/ Designation M2 Function / Department Enterprise, Customer Service Location Mumbai Job Purpose Churn Management & Revenue Enhancement Key Result Areas/Accountabilities (1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts...

  • Srm/agm business development

    2 weeks ago

    Mumbai, India Zealver Full time

    Zealver offers holistic preventive and primary care services to seniors/older adults, focusing on improving their quality of life. Through comprehensive assessments and annual personalized improvement programs designed to address each member’s unique needs, we enable this demographic to live their 'silver' years with 'zeal'! This is a...

  • Srm/agm business development

    1 month ago

    Mumbai, India Zealver Full time

    Zealver offers holistic preventive and primary care services to seniors/older adults, focusing on improving their quality of life. Through comprehensive assessments and annual personalized improvement programs designed to address each member’s unique needs, we enable this demographic to live their 'silver' years with 'zeal'!This is a full-time 'from...

  • AGM- Cluster Retention

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    RoleAGM - Cluster Retention & CVM LeadJob Level/ DesignationM2Function / DepartmentEnterprise, Customer ServiceLocationMumbaiJob PurposeChurn Management & Revenue EnhancementKey Result Areas/Accountabilities(1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to...

  • Programming Faculty

    3 months ago

    Mira Road, Mumbai, Maharashtra, India Institute of Computing and Technoscience Full time

    The Institute of Computing and Technoscience (IOCT Education) is a premier institution dedicated to providing quality education in the field of computing and technology. We seek a passionate and skilled Programming Faculty member to join our dynamic team. **Key Responsibilities**: - Deliver high-quality instruction in C, C++, Java, and Python to...

  • AGM- Cluster Retention

    2 weeks ago

    Mumbai, India Vodafone Idea Limited Full time

    RoleAGM - Cluster Retention & CVM LeadJob Level/ DesignationM2Function / DepartmentEnterprise, Customer ServiceLocationMumbaiJob PurposeChurn Management & Revenue EnhancementKey Result Areas/Accountabilities(1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to...

  • AGM- Cluster Retention

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    RoleAGM - Cluster Retention & CVM LeadJob Level/ DesignationM2Function / DepartmentEnterprise, Customer ServiceLocationMumbaiJob PurposeChurn Management & Revenue EnhancementKey Result Areas/Accountabilities(1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to...

  • AGM- Cluster Retention

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    Role AGM - Cluster Retention & CVM Lead Job Level/ Designation M2 Function / Department Enterprise, Customer Service Location Mumbai Job Purpose Churn Management & Revenue Enhancement Key Result Areas/Accountabilities (1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments....

  • AGM- Cluster Retention

    1 week ago

    Mumbai, India Vodafone Idea Limited Full time

    Role AGM - Cluster Retention & CVM Lead Job Level/ Designation M2 Function / Department Enterprise, Customer Service Location Mumbai Job Purpose Churn Management & Revenue Enhancement Key Result Areas/Accountabilities (1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned...

  • Agm - Cluster Collection & Retention

    3 months ago

    Mumbai, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 45287- Location: Mumbai, IN- Function: Other- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Sr. manager/ agm

    1 week ago

    Mumbai, India Vishvaraj Group Full time

    Position:- Sr. Manager/ AGM - IT SAP (MM) S4 Hana Location:- Mumbai (Nariman Point) Experience:- 10+ Years Education:- Graduate Engineer/ Computer science Responsibilities: ·The role is responsible for overseeing and managing all aspects of the organization's SAP (Systems, Applications, and Products) landscape. This includes the planning,...

  • Sr. manager/ agm

    1 week ago

    Mumbai, India Vishvaraj Group Full time

    Position:- Sr. Manager/ AGM - IT SAP (MM) S4 HanaLocation:- Mumbai (Nariman Point)Experience:- 10+ YearsEducation:- Graduate Engineer/ Computer scienceResponsibilities:·The role is responsible for overseeing and managing all aspects of the organization's SAP (Systems, Applications, and Products) landscape. This includes the planning, implementation,...

  • SRM/AGM Business Development

    1 month ago

    Mumbai, India Zealver Full time

    Zealver offers holistic preventive and primary care services to seniors/older adults, focusing on improving their quality of life. Through comprehensive assessments and annual personalized improvement programs designed to address each member’s unique needs, we enable this demographic to live their 'silver' years with 'zeal'!This is a full-time 'from...

  • Embedded Test C#automation

    3 months ago

    Pune, Maharashtra, India Talentpull And Infrastructure Private Limited Full time

    Position - Embedded Test C# Automation Open Position : 2 Location - Pune Experience - 5-7 Years Notice Period - Only Immediate Joiners Required skills: - At least 5 to 7 years of experience in system and embedded software testing in healthcare domain - Experience in system testing, Backbox testing, regression testing activities is advantage. - Report...

  • Vodafone Idea Limited | AGM- Cluster Retention

    2 weeks ago

    mumbai, India Vodafone Idea Limited Full time

    RoleAGM - Cluster Retention & CVM LeadJob Level/ DesignationM2Function / DepartmentEnterprise, Customer ServiceLocationMumbaiJob PurposeChurn Management & Revenue EnhancementKey Result Areas/Accountabilities(1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to...

  • Agm - Nsa Service

    16 hours ago

    Mumbai, India Vodafone Idea Full time

    Job Req ID: 39716- Location: Mumbai, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • Agm Finance

    6 months ago

    Mumbai, Maharashtra, India PADWA WORLDWIDE LLP Full time

    Role : AGM FINANCE & ACCOUNTS. Industry Type : Yarn & Raw Cotton, Agro Exports Functional Area : FINANCE & COMMERCIAL DEPARTMENT Employment Type : Full Time Location : Mumbai, Sakinaka Role Category : Accounts and Finance Education : CA Inter, M. Com Experience : 7-10 years Salary : 6.5 - 8 Lakh per annum CTC Grade : MTEPL 04 **Job description** -...

  • Agm - Nsa Service

    4 months ago

    Pune, Maharashtra, India Vodafone Idea Full time

    Job Req ID: 44784- Location: Pune, IN- Function: VIBS- About: - Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and...

  • SRM/AGM Business Development

    1 month ago

    Mumbai, India Zealver Full time

    Zealver offers holistic preventive and primary care services to seniors/older adults, focusing on improving their quality of life. Through comprehensive assessments and annual personalized improvement programs designed to address each member’s unique needs, we enable this demographic to live their 'silver' years with 'zeal'! This is a...