Agm- cluster retention

2 weeks ago


Mumbai, India Vodafone Idea Limited Full time

Role AGM - Cluster Retention & CVM Lead Job Level/ Designation M2 Function / Department Enterprise, Customer Service Location Mumbai Job Purpose Churn Management & Revenue Enhancement Key Result Areas/Accountabilities (1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to base (2) Revenue Enhancement: To drive revenue enhancement & up-sell/cross-sell programs (3)To launch innovative process improvements thereby reducing cost & improving process efficiencies (4) Build CXX journeys that drive RNPS (5) Ensure operational governance by; 1. Improving operational efficacy of churn processes 2. Document validation process 3. Optimum use of retention tools 4. Reduction in UPC & retention leakage Responsible for West and Central Cluster Enterprise Mobility & Io T base retantion, activities related to churn proactive and reactive, relevant MIS, Go to market, strategise % of base, handle and have actions around high value churn base, coordinate with corporate on CVM activities Core Competencies, Knowledge, Experience 5-7yrs of experience Must have technical / professional qualifications Experience in data analytics or based retention experience



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    Role AGM - Cluster Retention & CVM Lead Job Level/ Designation M2 Function / Department Enterprise, Customer Service Location Mumbai Job Purpose Churn Management & Revenue Enhancement Key Result Areas/Accountabilities (1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned...


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  • Mumbai, India Vodafone Idea Limited Full time

    Role AGM - Cluster Retention & CVM Lead Job Level/ Designation M2 Function / Department Enterprise, Customer Service Location Mumbai Job Purpose Churn Management & Revenue Enhancement Key Result Areas/Accountabilities (1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments....


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