AGM- Cluster Retention
15 hours ago
Role
AGM - Cluster Retention & CVM Lead
Job Level/ Designation
M2
Function / Department
Enterprise, Customer Service
Location
Mumbai
Job Purpose
Churn Management & Revenue Enhancement
Key Result Areas/Accountabilities
(1) Churn management: Ensure customer retention through focused proactive and reactive measures for assigned accounts across segments. Reduce Churn % to base
(2) Revenue Enhancement: To drive revenue enhancement & up-sell/cross-sell programs
(3)To launch innovative process improvements thereby reducing cost & improving process efficiencies
(4) Build CXX journeys that drive RNPS
(5) Ensure operational governance by;
1. Improving operational efficacy of churn processes
2. Document validation process
3. Optimum use of retention tools
4. Reduction in UPC & retention leakage
Responsible for West and Central Cluster Enterprise Mobility & IoT base retantion, activities related to churn proactive and reactive, relevant MIS, Go to market, strategise churn @ 1.5 % of base, handle and have actions around high value churn base, coordinate with corporate on CVM activities
Core Competencies, Knowledge, Experience
5-7yrs of experience
Must have technical / professional qualifications
Experience in data analytics or based retention experience
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