Senior Cluster Retention Specialist

1 month ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time
Job Description

We are seeking a highly skilled Senior Cluster Retention Specialist to join our team at Vodafone Idea Limited in Mumbai. As a key member of our customer retention team, you will be responsible for driving consumer collection efforts and reducing bad debt across the cluster.

Responsibilities:
  • Drive monthly and YTD postpaid churn and retention performance for Consumer & IOIP Mobility base in line with targets / budget across churn categories and customer segments, to contribute positive net additions target for the Cluster.
  • Drive adoptions and improve Quality of Acq through Onboarding interventions and improve the health of Base.
  • Drive Tele calling Retentions through Outbound Reactive campaigns - Initiate Proactive retention calling on threat base to reduce Non Invol churn
  • Drive reduction in UPC, Post to Pre and Vol requests.
  • Engage with stores to drive targeted level of retentions on Voluntary and Post to Pre churn
  • Upselling campaign management through contact center along with cluster marketing team
  • > 12M AON and Priority base management
  • Monitor Quality of Involuntary reactivations (No reactivations basis Manual exclusions)
Requirements:
  • 7-10 years of experience in customer relationship management
  • Revenue Target achievement and cost management
  • Products, Services and Technology Knowledge - Consumer
  • Sales Planning and Forecasting
  • Solving Problems
Compensation Package:

The estimated salary for this position is ₹35 lakhs per annum, commensurate with experience.



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