Agm - Cluster Collections & Retention

7 months ago

Mumbai, India Vodafone Idea Full time

Job Req ID: 12674- Location: Mumbai, IN- Function: Other- About:
**Role**

Collections & Retentions

**Job Level/ Designation
M2

**Function / Department**

Customer Service

**Location**

Mumbai

**Job Purpose**
- This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
- The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
- Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
- Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.

The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills

**Key Result Areas/Accountabilities**
- Achievement of Business KPIs of Retail & IOIP segment through various measures
- Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target
- Collection and Bad Debts Performance
- Voluntary and Involuntary. Churn Reduction
- Cost of Collections within Budget
- New Initiative and Automation
- Team Development and training
- Cross functional coordination to achieve organisational goals
- Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
- People Management through identifying timely need of resources
- Explore new avenues for cost reduction and efficiency improvement
- Collection back office management to support collection processes
- Competition benchmarking on Postpaid Products and Servicing

**Core Competencies, Knowledge, Experience**
- Target Oriented Approach
- Receivables management (Collection expertise)
- Sound in Process / systems knowledge / experience
- Strategic thinking ability and excellent data analysis skills
- Capability to influence cross functional team as per Metrix
- Excellent Communication Skills and presentation skills

**Must have technical / professional qualifications**
- Graduate / PG in any field
- Excel and Presentation skills
- MS Office & Presentation Skills

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