Admin & Front Office Executive

5 months ago


Thrissur Kerala, India RigStreet Technologies Full time

As a Front Office Executive, you will be the face of our institution, ensuring that patients and visitors receive exceptional service and support. You will play a crucial role in maintaining smooth operations at the front desk while providing assistance to both patients and staff.

**Responsibilities**:

- **Handling Calls**: Manage incoming and outgoing calls efficiently, directing them to the appropriate departments or individuals.
- **Basic Counseling**: Provide basic counseling to patients and their families regarding hospital procedures, appointments, and general inquiries.
- **Clearing Customer Doubts**: Address patient inquiries, concerns, and complaints promptly and professionally, ensuring a high level of customer satisfaction.
- **Payment Handling**: Collect payments for services rendered, issue receipts, and maintain accurate records of transactions.
- **Daily Administration**: Assist in daily administrative tasks such as maintaining patient records, scheduling appointments, and managing paperwork.
- **Assisting with Hospital Operations**: Collaborate with other departments as needed to ensure the smooth functioning of hospital operations.
- **Basic English Knowledge**: Communicate effectively with patients and staff in both English and Malayalam.
- **Hospital/Medical Experience**: Previous experience in a hospital or medical setting is an added advantage.

**Requirements**:

- Proven experience as a Front Office Executive or similar role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills, including proficiency in MS Office and familiarity with hospital management software.
- Ability to work in a fast-paced environment and remain calm under pressure.
- High level of professionalism and integrity.

Pay: ₹9,000.00 - ₹12,000.00 per month

Schedule:

- Day shift

Work Location: In person



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