Experienced Customer Support Executive
2 months ago
**PLEASE NOTE CAREFULLY THE FOLLOWING POINTS**:
*Work from Home only
*Enter the contact details in the form below:
JOB DESCRIPTION:BUSINESS INTELLIGENCE ANALYST(TECH SUPPORT)
Sieva Networks Solutions is hiring for its exclusive US client, based in California. The client is manufacturing and selling GPS trackers, mainly in the US. Website details:
**Working hours for this role are**
**1. Day shift**
**2. Night shift**
**JOB PROFILE**
❖Excellent soft skills
❖ Becoming a product expert of gps tracking products, recommending solutions and guiding product users through features and functionalities
**RESPONSIBILITIES**
❖Prior experience in dealing with GPS trackers
❖Experience in dealing with customers in USA and Canada
❖Excellent communication skills, both verbal and written.
❖Strong problem-solving and analytical skills and common sense.
❖Expertise in customer experience and ensuring quality service
❖Experience with CRM software and ticketing systems is a plus.
❖No relocation: Work from Home only
**COMPENSATION PACKAGE**: 3 lakhs to 4.2 lakhs post training, depending on performance, experience and other factors.
Post training, the offer letter will be issued with the salary terms. PF and health insurance will be a part of the package.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Schedule:
- Night shift
- US shift
Application Question(s):
- Do you speak excellent English with a neutralised accent?
- Are you confident to speak to American customers over calls?
**Experience**:
- customer voice support: 2 years (required)
Application Deadline: 14/05/2023
Expected Start Date: 15/05/2023
- Health insurance
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