Service Coordinator
2 months ago
JD - Service Coordinator, Sanpada Mumbai
No. of positions-1
Employment Type: Full Time
Experience: Min 2 years or above in Industrial service coordination
Qualification: Min Graduate (PG will be an added advantage)
RESPONSIBILITIES:
- Coordinate with customers/ Dealers for their service-related requests or complaints.
- Assessing the service needs of clients and forward it to respective service engineer
for timely resolution.
- Followup with service engineer about the assigned service and take service report.
- Update customers about the completion of service via mail.
- Coordinate with sales persons for scheduling of installation within specific time &
inform sales person after successful installation.
- Sending quotations for AMC and coordinate for the same.
- Resolving issues that arise concerning the late installation or delay in
troubleshooting.
- Resolving issues that arise concerning the delivery of our services.
- Evaluating our services and helping to identify areas of improvement.
- Sending quotations of spare parts to customers.
- Must be having minimum 2 years of experience in service coordination.
- Excellent Communication & presentation skills, Drive to get things done, Concepts
wise Strong, must be having patience and soft spoken to take customers call
patiently.
- Must be well versed with MS Office (Word, Excel, PowerPoint).
**Job Types**: Full-time, Permanent
**Salary**: ₹30,000.00 - ₹35,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- total work: 3 years (preferred)
- Service coordination: 3 years (preferred)
Work Location: In person
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