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Service Coordinator

5 months ago

Navi Mumbai Maharashtra, India Happiest Solutions Full time

JD - Service Coordinator, Sanpada Mumbai

No. of positions-1

Employment Type: Full Time

Experience: Min 2 years or above in Industrial service coordination

Qualification: Min Graduate (PG will be an added advantage)

RESPONSIBILITIES:

- Coordinate with customers/ Dealers for their service-related requests or complaints.
- Assessing the service needs of clients and forward it to respective service engineer

for timely resolution.
- Followup with service engineer about the assigned service and take service report.
- Update customers about the completion of service via mail.
- Coordinate with sales persons for scheduling of installation within specific time &
inform sales person after successful installation.
- Sending quotations for AMC and coordinate for the same.
- Resolving issues that arise concerning the late installation or delay in

troubleshooting.
- Resolving issues that arise concerning the delivery of our services.
- Evaluating our services and helping to identify areas of improvement.
- Sending quotations of spare parts to customers.
- Must be having minimum 2 years of experience in service coordination.
- Excellent Communication & presentation skills, Drive to get things done, Concepts

wise Strong, must be having patience and soft spoken to take customers call

patiently.
- Must be well versed with MS Office (Word, Excel, PowerPoint).

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 3 years (preferred)
- Service coordination: 3 years (preferred)

Work Location: In person