Customer Support Executive

2 months ago


Gautam Budh Nagar, India HMA Trading Full time

**Job Description: Customer Care Executive in Financial Services**

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Executive in the financial services industry. In this role, you will be responsible for providing exceptional customer service, support, and retention to our existing clients. Your expertise in various financial products such as loans, insurance, credit cards, stock market, and share market will be essential in delivering a superior customer experience.

**Responsibilities**:
**Customer Service**: Serve as the primary point of contact for existing clients, addressing their inquiries, concerns, and requests in a prompt and professional manner. Ensure a positive customer experience at every interaction.

**Customer Retention**: Develop and maintain strong relationships with clients, understanding their needs and offering personalized solutions to enhance their financial well-being. Proactively identify opportunities to upsell or cross-sell relevant products and services to increase client retention.

**Issue Resolution**: Investigate and resolve customer complaints or issues, ensuring timely and satisfactory resolutions. Collaborate with other departments, such as underwriting, claims, or account management, to address complex customer concerns.

**Documentation and Record-Keeping**: Maintain accurate and up-to-date records of customer interactions, inquiries, complaints, and resolutions. Use appropriate systems or software to log information and track customer-related activities.

**Requirements**:
Previous experience in customer service, preferably in the financial services industry.

Strong knowledge of financial products such as loans, insurance, credit cards, stock market investments, and share market trends.

Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

Problem-solving and conflict resolution abilities to address customer concerns effectively.

Attention to detail and organizational skills for accurate record-keeping and documentation.

Ability to work in a fast-paced environment, handle multiple tasks simultaneously, and meet deadlines.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gautam Budh Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9625066561



  • Gautam Budh Nagar, India OneDios Full time

    **Position No: JD-0133**: **Position Name: Customer Support Executive**: **Total Vacancy: 5**: **City: Gautam Buddha Nagar**: **Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Respond promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and...


  • Gautam Budh Nagar, India HMA Trading Full time

    **Job Description: Female Customer Care Executive** We are seeking a highly motivated and customer-centric individual to join our team as a Customer Care Executive in the financial services industry. In this role, you will be responsible for providing exceptional customer service, support, and retention to our existing clients. Your expertise in various...


  • Gautam Budh Nagar, India Gopaisa Netventures Pvt Ltd Full time

    **Responsibilities**: - Investigate and troubleshoot customer issues, and escalate complex problems to senior team members as needed - Communicate effectively with customers to understand their needs and provide personalized solutions - Maintain a high level of professionalism when interacting with customers, ensuring that they have a positive experience -...


  • Gautam Budh Nagar, India Reboot Systems Full time

    Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of the team. - Conducting quality assurance surveys with customers...


  • Gautam Budh Nagar, India Vcare Port Pvt Ltd Full time

    **Customer Support Executive Responsibilities**: - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Possessing excellent product knowledge to enhance customer support. - Maintaining a pleasant...


  • Gautam Budh Nagar, India Vcare Port Pvt Ltd Full time

    **Customer Support Executive Responsibilities**: - Resolving customer complaints brought to your attention. - Planning the training and standardization of service delivery. - Conducting quality assurance surveys with customers and providing feedback to the staff. - Possessing excellent product knowledge to enhance customer support. - Maintaining a pleasant...


  • Gautam Budh Nagar, India Casa decor home solution LLP Full time

    Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify, investigate, and resolve recurring customer...


  • Gautam Budh Nagar, India NSB BPO Solutions Pvt Ltd Full time

    _NEED A CANDIDATE WHO IS GOOD WITH COMMUNICATION. KNOW THE LANGUAGE_**(TELUGU,KANNADA,MALAYALAM).** **Salary**: ₹15,000.00 - ₹23,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Gautam Budh Nagar, Uttar Pradesh: Reliably commute or planning to...


  • Gautam Budh Nagar, India Arihant info Full time

    Dear Job Seekers, Are you passionate about providing exceptional customer service and looking for an exciting career opportunity? We invite you to participate in our walk-in interview for the Customer Care Executive position at Arihant Infomarketing Pvt Ltd. **Starting from Date**: 19-January-2024 **Time**: 11 Am To 3 Pm **Location**: B-71, Sector-6,...


  • Gautam Budh Nagar, India Jupsoft Technologies Pvt.Ltd. Full time

    Experience:2 to 4 years Required Skills Set: **Salary**: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule Schedule: - Day shift Ability to commute/relocate: - Noida, Gautam Buddha Nagar - 201307, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required) **Education**: -...


  • Gautam Budh Nagar, India FISC-AA DYNAMICS Full time

    Hello #connections We are #Hiring Looking for #telesalesexecutive Location: #gurgaon # Noid **Salary**: 12,000 to 33,000 + Unlimited incentives Working hours: Rotational shift Qualification: Under graduates/ Graduates Need excellent communication skills in English workfromofficeonly **Salary**: ₹12,000.00 - ₹20,000.00 per month Schedule: - Monday to...


  • Gautam Budh Nagar, India Just hired consultancy Full time

    **Job description** - good communication skills - Graduate/ undergraduate both can apply. - Fresher and experience both can apply. - Rotational shift and week off. - salary for fresher - 15k inhand +500varibles - experience -16.5k inhand +500 variable **Salary**: ₹15,000.00 - ₹17,000.00 per month Schedule: - Day shift Supplemental pay types: -...


  • Gautam Budh Nagar, India Sky Lark Enterprises Full time ₹ 10,000 - ₹ 15,000

    DTDC Courier need 2 Customer Support Staff urgently.She can handle office call's from customer and also respond on call and Emails : Send query through mail also taking follow-up through email.No Age limit, anyone can apply, No need for experience, we provide training for this.


  • Gautam Budh Nagar, India Wobbly Walk Pvt. Ltd. Full time

    We seek someone to assist us with customer inquiries for our growing women's clothing e-commerce company. - Responding to questions about products, shipping, returns, exchanges, and other related topics - We are looking for someone energetic, a creative problem solver who has excellent communication skills - Minimum of 1 year's experience working as a...


  • Gautam Budh Nagar, India Kaamkaajindia Full time

    JOB TITLE- REIMBURSEMENT SUPPORT EXECUTIVE JOB LOCATION- SECTOR 3, NOIDA SALARY RANGE-3-5LPA **Job Description**: **Responsibilities**: Serve as the main point of contact for customers seeking assistance with the reimbursement process. Assist customers with completing reimbursement forms and provide guidance on required documentation. Work closely with...

  • Customer Support

    1 month ago


    Gautam Budh Nagar, India Vighnaharta Full time

    WE ARE HIRINGH FOR CUSTOMER SERVICE Location - Noida Sec 2 Salary - 10k to 12k Timing - 9am to 6pm 6 days WORKING Qualification - 10+2 Good communication skills required Contact Person - Hr Puja Singh **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹12,000.00 per month Schedule: - Day shift Supplemental pay...

  • Sales and Support

    1 month ago


    Gautam Budh Nagar, India Sutra Luminis Full time

    **Company Description** Sutra Luminis is a bespoke lighting decor company that creates illuminating masterpieces for top projects worldwide. We are devoted to speedy delivery and quality projects. At Sutra Luminis, creativity meets technical expertise for every project we undertake. We are passionate about transforming your vision into a radiant reality to...


  • Gautam Budh Nagar, India hirebloc Full time

    Job role: - Customer care executive Location: - Noida sec 62 **Salary**: - Rs 20800 in hand Job type: - Permanent Travelling allowance: - 250rs daily Experience: - Freshers and Experience both can apply Education: - Graduate/ Undergraduate (distance learning ) Age criteria: - 18 to 40 years Languages: - English + hindi Shift: - 24/7 open...


  • Gautam Budh Nagar, India Arihant info Full time

    Dear Job Seekers, Are you passionate about providing exceptional customer service and looking for an exciting career opportunity? We invite you to participate in our walk-in interview for the Customer Care Executive position at Arihant Infomarketing Pvt Ltd. **Starting from Date**: 19-January-2024 **Time**: 11 Am To 3 Pm **Location**: B-71, Sector-6,...


  • Gautam Budh Nagar, India Varijalifestyles Pvt.Ltd. Full time

    Job Title: Customer Service Executive Job Overview: As a Customer Service Executive, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. You will interact with customers via various channels to provide information, troubleshoot issues, and offer...