Customer Support Executive
2 weeks ago
**Responsibilities**:
- Investigate and troubleshoot customer issues, and escalate complex problems to senior team members as needed
- Communicate effectively with customers to understand their needs and provide personalized solutions
- Maintain a high level of professionalism when interacting with customers, ensuring that they have a positive experience
- Document customer interactions and record relevant information in our customer database
- Collaborate with other teams within the organization to resolve customer issues and provide feedback to improve our products and services
- Follow up with customers to ensure that their issues have been resolved and they are satisfied with the outcome
- Keep up-to-date with industry developments and company policies to provide accurate information to customers
**Requirements**:
- High school diploma or equivalent; associate or bachelor's degree preferred
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Familiarity with CRM software and customer support tools
- Comfortable working with a team in a fast-paced environment
- Willingness to work flexible hours, including weekends and holidays if needed
- Ability to work on chat and phone support simultaneously
**Salary**: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
Supplemental pay types:
- Joining bonus
- Overtime pay
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (preferred)
- total work (preferred)
**Language**:
- English (preferred)
Expected Start Date: 21/03/2023
- Health insurance
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