Customer Care Executive

2 months ago

Gautam Budh Nagar, India Varijalifestyles Pvt.Ltd. Full time

Job Title: Customer Service Executive

Job Overview:
As a Customer Service Executive, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction. You will interact with customers via various channels to provide information, troubleshoot issues, and offer solutions.

**Responsibilities**:
Issue Resolution: Resolve customer complaints, issues, and queries in a timely and effective manner, ensuring a positive resolution.

Product/Service Knowledge: Acquire in-depth knowledge of the company's products/services to effectively address customer inquiries and provide accurate information.

Documentation: Maintain detailed records of customer interactions and transactions, including recording complaints and actions taken.

Feedback Handling: Gather feedback from customers to identify areas for improvement and relay this feedback to the relevant departments.

Team Collaboration: Collaborate with other departments, such as sales or product development, to provide comprehensive solutions and enhance the customer experience.

Process Improvement: Continuously identify opportunities to streamline processes and improve efficiency in customer service operations.

Adherence to Policies: Ensure compliance with company policies, procedures, and standards of service.

**Requirements**:
Proven experience in a customer service role, preferably in a similar industry.

Excellent communication skills, both verbal and written.

Strong problem-solving abilities and the capacity to handle challenging situations with patience and empathy.

Familiarity with CRM systems and practices.

Ability to multitask and manage time effectively.

A customer-centric mindset and a commitment to delivering exceptional service.

Qualifications:
To excel in this role, you will need the following qualifications and skills:

- Bachelor's Degree
- Strong written and spoken communication skills in both English and Hindi
- Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service
- Proficient in conflict resolution skills
- Ability to organize and prioritize effectively.
- Outstanding organizational, relationship-building and interpersonal communication skills.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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