Service Coordinator

3 weeks ago


Ghansoli Navi Mumbai Maharashtra, India laser science services india Full time

**Company Description**:
Laser Science Services (I) Pvt. Ltd. is India's premier distribution company of lasers and spectroscopy instruments, components, and accessories in Indian Market. Founded in 1988 by Dr. Lalit Kumar, our range of products covers scientific and industrial laser systems, spectroscopy, microscopy & imaging systems. We distribute over 25+ major global brands which are global market leaders in their respective fields, and provide the most superior quality customer service. Headquartered in Navi Mumbai, with a regional sales office in Chennai.

As a Service Coordinator at Laser Science Services India Pvt. Ltd., you will be responsible for facilitating the smooth operation of our service department and ensuring timely resolution of customer issues. This position is based at our headquarters in Mahape, Navi Mumbai. We are seeking an individual with excellent organizational skills, attention to detail, and a commitment to delivering exceptional customer service.

**Job Location**:Mahape, Navi Mumbai.

**Qualification**:

- Bachelor's degree in Engineering (Electronics, Electrical, Mechanical, or related field) or Diploma in Electronics/Instrumentation with relevant experience

**Work Experience & Skills Required**:

- 1-2 years of experience in a service coordination role, preferably in the field of scientific or industrial equipment
- Strong organizational and multitasking abilities
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite and CRM software
- Ability to work effectively in a fast-paced environment and prioritize tasks efficiently

**Key Responsibilities**:
**Customer Support**:
**Act as the primary point of contact for customer inquiries, service requests, and technical support issues**
- Coordinate with service technicians to schedule appointments and dispatch them to customer locations as needed

**Service Coordination**:

- Manage service requests from initiation through resolution, including logging, tracking, and updating service tickets in the CRM system
- Collaborate with internal teams to prioritize and schedule service activities based on urgency and customer requirements
- Monitor service activities to ensure compliance with service level agreements and customer satisfaction targets

**Technical Assistance**:

- Act as a liaison between customers and technical support teams for escalated issues requiring advanced troubleshooting or onsite assistance

Documentation and Reporting:

- Maintain accurate records of service requests, activities, and resolutions in the CRM system
- Generate service reports and metrics to track performance indicators and identify areas for improvement
- Prepare and distribute service documentation, including service agreements, manuals, and warranty information

**Customer Relationship Management (CRM)**:

- Build and maintain strong, positive relationships with customers by providing attentive and personalized service
- Follow up with customers to ensure satisfaction with service outcomes and address any unresolved issues or concerns
- Regularly update customer profiles and service history in the CRM system to facilitate efficient service delivery and account management

Administrative Support:

- Assist in administrative tasks related to service operations, such as inventory management, parts ordering, and invoicing
- Collaborate with the finance department to process service orders, invoices, and payments in a timely manner
- Provide administrative support to service managers and supervisors as needed

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8779879607


  • Service Coordinator

    1 month ago


    Navi Mumbai, Maharashtra, India Happiest Solutions Full time

    JD - Service Coordinator, Sanpada Mumbai No. of positions-1 Employment Type: Full Time Experience: Min 2 years or above in Industrial service coordination Qualification: Min Graduate (PG will be an added advantage) RESPONSIBILITIES: - Coordinate with customers/ Dealers for their service-related requests or complaints. - Assessing the service needs of...


  • Navi Mumbai, India Intermax Services pvt ltd Full time

    We are looking for a Service Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery. A Service Coordinator’s responsibilities include working directly with clients to...

  • Service Coordinator

    2 days ago


    navi mumbai, India Intermax Services pvt ltd Full time

    We are looking for a Service Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery. A Service Coordinator’s responsibilities include working directly with clients to...

  • Sales Coordinator

    1 month ago


    Ghansoli, Navi Mumbai, Maharashtra, India Wecraft Interactive Solutions Private Limited Full time

    **About Us**: Wecraft Interactive is a dynamic and innovative digital marketing agency that specializes in Online marketing services to brands and business from different sectors. We are committed to delivering exceptional results for our clients by leveraging cutting-edge technologies and creative strategies. **Job Overview**: We are seeking a motivated...

  • Service Coordinator

    4 weeks ago


    Vashi, Navi Mumbai, Maharashtra, India MPOWER INDIA PRIVATE LIMITED Full time

    Minimum 2 years experience required - Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of products by coordinating with various logistic platforms - Write up and submit reports regarding faults, preventative repairs, and maintenance and service...

  • Service Coordinator

    1 month ago


    Mumbai, Maharashtra, India Freakruit Talenthub LLC Full time

    **KEY RESULT AREA - SERVICE COORDINATOR** **Role Definition : Taking Ownership of Achieving Assigned Objectives** **PRIMARY RESPONSIBILITIES** Effective Time Management Post Order Processing Efficient handling of Customer Complaints / Feedback Efficient Coordination with Service Team High Level of Inter Departmental Coordination &...

  • Service Coordinator

    1 month ago


    Sanpada, Navi Mumbai, Maharashtra, India Intermax services pvt ltd Full time

    Attending Calls from customers and noting complaints and answering queries. - Assigning location wise complaints to service engineers. - Trying to avoid escalation of complaints from customers. - Informing customers about the estimated time of complaint redressal. - Following up with service engineers regarding work in progress and estimated time of...

  • Service coordinator

    3 weeks ago


    Navi Mumbai, India Intermax Services Private Limited Full time

    Attending Calls from customers and noting complaints and answering queries. Handling daily emails (Queries, complaints, and feedback emails etc.) Assigning location wise complaints to service engineers. Trying to avoid escalation of complaints from customers. Informing customers about the estimated time of complaint redressal. Following up with service...

  • Service coordinator

    1 month ago


    Navi Mumbai, India Intermax Services Private Limited Full time

    Attending Calls from customers and noting complaints and answering queries.Handling daily emails (Queries, complaints, and feedback emails etc.)Assigning location wise complaints to service engineers.Trying to avoid escalation of complaints from customers.Informing customers about the estimated time of complaint redressal.Following up with service engineers...

  • Service Coordinator

    1 week ago


    Mumbai, Maharashtra, India GREENVOLUTION Full time

    **Responsibilities**: - Coordinate service requests from initiation to resolution, ensuring adherence to Service Level Agreements (SLAs). - Act as the primary point of contact between customers and the service center, providing timely updates and feedback. - Conduct aggressive follow-up with the service center to expedite resolution and closure of service...


  • Vashi, Navi Mumbai, Maharashtra, India MPOWER INDIA PRIVATE LIMITED Full time

    Manage and coordinate all aspects of service operations, including scheduling, dispatching, and customer service - Ensure timely and efficient delivery of products by coordinating with various logistic platforms - Monitor service requests and assign technicians to appropriate jobs - Communicate with customers to schedule appointments and provide updates on...


  • navi mumbai, India Prism Manpower Services Full time

    Establishing new & maintaining customersPersuading clients that a product or service will best satisfy their needsOffering after-sales support servicesmaintaining client contact datacoordinating with service engineer.Solving client problemsContact Person Nandesh /Shravya

  • Service Coordinator

    4 weeks ago


    Mumbai, Maharashtra, India STOP SEARCH AND PLACEMENT Full time

    Designation: Service Coordinator M/F Job Profile: Co-ordination with Service Engineers & Clients Key responsibilities: - Co-ordination with Service Engineers - Monthly check in - check out timing of Service Engineers and submit to Accounts Department - Allocation of daily duties & preventive maintenance - Checking of expenses vouchers and submission to...


  • Mumbai, Maharashtra, India Yasmin's Body Image Pvt Ltd (Yasmin Karachiwala's Body Image) Full time

    **.** **Job Summary** Yasmins Body Image Pvt Ltd is hiring Front Desk & Operations executive for Pilates studio. **Position: Client Service Coordinator** **Job Location: Bandra West** **Responsibilities and Duties** **Front Desk Management**: - Answering Incoming Calls and manage Studio's Whatsapp communication with the clients. - Maintaining Front...


  • Sanpada, Navi Mumbai, Maharashtra, India Intermax services pvt ltd Full time

    **Handling sales enquiries and providing quotations to the clients.** **Ø Processing Orders, Handling customer Queries and Providing Service to them.** **Ø Helping the sales team to generate new sales leads.** **Ø Coordinating with sales team by managing schedules, filling important documents and communicating relevant information.** **Ø Assist in...


  • Ghansoli, Navi Mumbai, Maharashtra, India redma ideas Full time

    **Join Our Creative Journey as a Client Servicing Executive.** Are you passionate about the dynamic world of design and advertising? Ready to bring your client servicing skills to an innovative agency? Look no further, as we're on the lookout for a talented and motivated **Client Servicing Executive** to join our growing team! **About Us**: We are a...


  • Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Service Coordinator

    4 weeks ago


    Santacruz East, Mumbai, Maharashtra, India Genesis Telesecure LLP Full time

    _**REQUIRED SKILLS AND QUALIFICATIONS: - **_ Proficiency in MS Office Suite especially advanced EXCEL & Word. Excellent communication, follow-up and interpersonal skills. Good command over English. Strong organizational and time-management abilities. Attention to detail and ability to multitask effectively. - **EXPERIENCE: - **_ - **JOB PROFILE: -...


  • Ghansoli, Navi Mumbai, Maharashtra, India TCM Services Pvt Ltd Full time

    **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America, and have their Shared Service Centre's based out of Navi Mumbai, Maharashtra,...


  • Navi Mumbai, India Arora Technologies (P) Limited Full time

    **Installation & Commissioning**: - Perform inspection of material, accessories, spares, and equipment’s on receipt - OEM Discussion **Enquiry Management** - Timely and professionally handle field service calls - Maintain Enquiry sheet, WRM,QRM,ABP - Inward Outward Stocks - Quotation Preparation - SAP(Quote, SO, PI, DC, PR, Item/BM...