Client Service Coordinator
3 weeks ago
**.**
**Job Summary**
Yasmins Body Image Pvt Ltd is hiring Front Desk & Operations executive for Pilates studio.
**Position: Client Service Coordinator**
**Job Location: Bandra West**
**Responsibilities and Duties**
**Front Desk Management**:
- Answering Incoming Calls and manage Studio's Whatsapp communication with the clients.
- Maintaining Front Desk Tidiness.
- Welcome and greet the clients / inquiries as soon as they enter the studio.
- Filing Intake Form / Clients' documents.
- Appointment Coordination with Nutritionist.
- Updating Client Details.
- Update Client’s details like payment, health history, progress etc.
- Staff Travel Arrangements.
- Timely Updates of Reports for the Manager.
- Handling Couriers.
**Client Servicing**:
- Organise poster & put "Star of the Month" up in the studio.
- Ensure timely dispatch of renewal and payment reminders to clients.
- Error free client Scheduling in CRM Software.
- Update clients about their next schedules or change in their schedule.
- Update clients for closure days of studio in advance
- Create a list of upcoming client birthdays along with their Instagram handles, and share it with the SM team.
- Send birthday greetings and festival greetings to clients.
- Managing Incoming Inquiries and Maintaining Accurate Client Records.
- Explaining Studio Terms & Conditions to Clients.
- Collecting Client Feedback and provide additional assistance to Clients.
**House Keeping & Studio Management**:
- Coordination with Vendors.
- Check on Housekeeping tasklist and accordingly coordinante with housekeeping team to carry out the cleaning activities.
- Coordination with students and the internal team during Pilates Teacher Training Certificate Course.
**Required Experience, Skills and Qualifications**
- Excellent Communication Skills
- Minimum 6 month of experience in customer service or Sales.
- Basic Computer Knowledge
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Evening shift
- Morning shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- What is your notice period?
- Are you comfortable to travel to Bandra?
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