Front Office Associate

3 months ago


Hinjawadi Pune Maharashtra, India Holiday Inn Express (Unite of Barque Hotels Pvt Ltd) Full time

Job Overview:
**Responsibilities**:

- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Assist guests with the check-in and check-out process, ensuring accuracy in reservations and payment transactions.
- Provide information about hotel services, amenities, and local attractions to enhance guests' overall experience.
- Respond to guest inquiries and resolve any issues or concerns in a timely and efficient manner.
- Handle phone calls and reservations, ensuring accurate information and excellent customer service.
- Collaborate with other hotel departments to coordinate guest services and resolve any operational issues.
- Maintain a clean and organized front desk area, ensuring a professional and welcoming atmosphere.
- Process payments, manage cash drawers, and maintain accurate records of financial transactions.
- Stay updated on hotel policies, promotions, and special events to provide accurate information to guests.
- Uphold the highest standards of customer service and professionalism at all times.

Qualifications:

- Previous experience in a front office, customer service, or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work a flexible schedule, including weekends and holidays.
- Positive attitude and willingness to go the extra mile to ensure guest satisfaction.
- High school diploma or equivalent; additional education in hospitality is a plus.

**Job Types**: Full-time, Internship
Contract length: 6 months

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Hinjawadi, Pune, Maharashtra (required)

Ability to Relocate:

- Hinjawadi, Pune, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8956875269


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