Front Office Associate

5 months ago

Navi Mumbai Maharashtra, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- Front Office Associate: Hotel**

**Job location:

- Navi Mumbai, Maharashtra**

**Salary:

- 15,000-25,000 Per month**

**Experience:

- **

**Total experience:

- **
- 5 years of experience in a customer service or front desk role, preferably in the hospitality industry

**Minimum experience:

- **
- 1-2 years of experience in a customer service or front desk role, preferably in the hospitality industry

**Education:

- **
- High school diploma or equivalent. Additional education in hospitality or related fields is advantageous.

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**IMMEDIATE JOINERS REQUIRED**

**Profile Introduction**:
As a Front Office Associate in our hotel, you will play a crucial role in providing exceptional guest service and ensuring a positive first impression for all visitors. You will be the face of our establishment, responsible for managing guest interactions, handling inquiries, and contributing to the overall smooth operation of the front desk.

**Responsibilities**:

- Greet and welcome guests with a professional and friendly demeanor.
- Handle check-ins and check-outs efficiently, ensuring accurate information and payment processing.
- Respond to guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel facilities, services, and local attractions.
- Manage reservations and room assignments to optimize occupancy and guest satisfaction.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Maintain a tidy and organized front desk area.
- Handle cash and credit card transactions accurately.
- Assist in coordinating special requests and events for guests.
- Uphold the hotel's standards for customer service and guest satisfaction.

**Requirements**:

- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proven experience in a customer service or hospitality role.
- Knowledge of hotel reservation systems and basic computer skills.
- Ability to handle stressful situations with composure and professionalism.
- Attention to detail and accuracy in handling guest information.
- Flexibility to work various shifts, including weekends and holidays.
- A friendly and positive attitude towards guests and colleagues.
- Knowledge of local attractions and amenities is a plus.

**FULL TIME**

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

**Speak with the employer**

+91 07028222039

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