Wfm Forecasting

Position Overview Are you passionate about WFM capacity planning and long-term forecasting? Do you have experience improving global service level results and ensuring optimal staffing at all times? Is data analysis more than just a skill, but an obsession for you? Are you skilled in delivering insightful, actionable solutions that drive significant...

2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

Introduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

Assistant Manager-WFM About the team: The CX WFM team manages more than 10 mn customers transactions every month and responsible for generating demand projections and managing multiple outsourcing partner to ensure the right headcount is available at the right time. The team ensures a balance between planned cost, actual cost and experience. You...

2+ years of program or project management experience - 1+ years experience in a Workforce Management Administrator position, or 2+ years of relevant WFM analyst experience (Forecasting, Scheduling, Real Time Management) - Ability to perform many concurrent assignments and determine the need for changing priorities - Commitment to customer experience, and a...

**What success looks like in this role**: - Responsible for managing the delivery for few clients. Delivery includes implementing the FSR (WFM) Cycle end to end. - Process Improvements - Hypercare program for new accounts - Work with Solution Architects for prospective customer - Knowledge Enhancement - Focus on improvement areas by client for all FSR (WFM)...

**Workforce Management (WFM)** **Location** - Bangalore, India*** Job Title: Associate, Forecasting **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

Note :- Only Apply If you have 8+ Yrs Exp in WFMPosition - Assistant Manager (WFM)Location - Whitefield , BangaloreSUPERVISORY RESPONSIBILITIES:Supervise, coach and motivate Call Center agents and Team Leads to develop a high level of customer service to meet our Associate expectations and support company initiativesEvaluate the performance of direct reports...

Manager-WFM- Commercial You are Responsible for To work closely with OSPs and Fk Partner Management and develop the process of Monthly Billing workings, Partner invoicing, Payments end to-end. Work on required documentation/ system flows in the Fk system for processing the payouts. Ensure Monthly accruals on Billing are provided to Finance team...

At Autodesk, we're seeking a skilled Workforce Management (WFM) Capacity Planner to join our Customer Technical Success team. As a pivotal member of our organization, you'll be responsible for building and maintaining long-term forecasts and global capacity plans.This is an exciting opportunity to enhance efficiencies in our support centre and improve key...

Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this...

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent...

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent...

**Job Description**: - Responsibility is to design, develop, enhance and implement robust Algorithmic model for contact center transaction volume on all support channel (Voice, SoMe, Chat) - Perform statistical analysis and fine tune test results - Build use case/scenarios of automation, ML and algorithm, integrated deliverables into forecast and capacity...

**Functional Responsibilities**: - Lead morning call performance review and upcoming outlook to maximize customer service responsiveness, preparation, and communications. - Provide real-time monitoring via tools (Aspect WFM, Avaya CMS ) and workforce management techniques - Own the scheduling functionality of the Workforce Management system including all...

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Job summary:-The Registration & Compliance (R&C) organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent...

Description : Excellent communication skills 8+years of experience in Workforce Management/Optimization. 5+ years of Supervisory experience with ability to influence and drive results. Strong Analytical, Math, Reasoning and Investigative skills. Ability to prioritize, organize and summarize data from multiple sources Strong attention to Detail/Process with...

Description :Excellent communication skills8+years of experience in Workforce Management/Optimization.5+ years of Supervisory experience with ability to influence and drive results.Strong Analytical, Math, Reasoning and Investigative skills.Ability to prioritize, organize and summarize data from multiple sourcesStrong attention to Detail/Process with...

At Autodesk, we're looking for a skilled Strategic Workforce Planning Analyst to join our Customer Technical Success team.About the RoleThis pivotal position involves building and maintaining long-term forecasts and global capacity plans. As a vital contributor to the success of the CTS Workforce Management team, your efforts will take our WFM team to the...